Account profile and display name

The Profile page is where you control three things tied to your account itself: the display name that shows up around the app, your password, and the email address you sign in with. Each one is its own little form on the same page, and each one is safe to ignore until you actually need it. This article walks through what each section does, when you'd touch it, and the small details that aren't obvious from the UI.

Where to find it

Sign in, click Account in the top navigation (the Billing page), and click Edit profile. You can also go straight to 1pm.app/Account/Profile if you've bookmarked it.

The page has three cards stacked vertically: Display name, Change password, Change email. Each one has its own Save button and does not touch the others. You can change just one and walk away.

Display name

What it is.

A short label for you, the way you want to be addressed inside 1pm. Something like "Chris Jack" or "Chris Jack Events" or "Northbridge Productions". It's optional. If you leave it blank, 1pm falls back to your email address everywhere it would otherwise show your name.

Where it appears.

The display name shows up in the top navigation, on every page in the planner. On desktop it's the text in the upper right beside the Sign out link. On mobile it's at the top of the hamburger menu. If you've set it, you'll see it; if you haven't, you'll see your email address there instead.

It does not currently appear on the crew share link. Crew see the studio's branding (your logo, your accent colour) on the run-of-show link if you've set a branding theme — your personal display name does not propagate there. That separation is deliberate: the branding theme is the public face of your business, your display name is what you see inside the app.

Setting it.

Type the name into the field, click Save. It takes effect immediately. There's no email confirmation, no waiting period. Maximum length is 100 characters; longer names are rejected.

Changing or removing it.

Same form, type the new name (or clear the field to remove it entirely), click Save. Removing it falls back to email-as-name behaviour everywhere.

Change password

What it is.

A straightforward password change. You enter your current password (proves it's actually you, not a forgotten browser session), then a new password and a confirmation of the new password, then click Update password.

Why current password is required.

If a stolen session cookie ever ended up on someone else's machine, you don't want them able to one-click change your password and lock you out. Asking for the current one means even an unlocked session can't compromise the account further.

What happens after you change it.

The browser you changed it from stays signed in — you don't get bounced out and asked to sign back in. Other sessions (a different browser, your phone, your laptop) are signed out the next time they try to load a 1pm page. If you ever suspect someone is signed in somewhere you don't trust, changing the password is the lever that boots them.

If 2FA is on, the change-password flow still works the same way. Your second factor stays as it was; only the password changes.

If you've forgotten your current password.

You can't use this form to change a password you don't know. Use the password reset flow instead: sign out, click Forgot password on the sign-in screen, enter your email, and follow the link in the reset email. See the Resetting your password article for the full walkthrough.

Change email

What it is.

The email address you use to sign in to 1pm, and the address we use to email you (welcome notes, password resets, billing receipts, share-link emails, etc.). Changing it is a two-step process: you ask for the change, then you confirm it from the new inbox.

Why two steps.

We need to know that you actually own the new email address before we point your sign-in at it. If you typed a typo or someone else's address, the confirmation step catches it: the change doesn't go through unless someone in that inbox clicks the link.

The flow.

Type the new address into the field, click Send confirmation. 1pm sends a short email to the new address with a confirmation link. Open that email (in the new inbox), click the link. The address is updated, you're signed back in, and the next time you sign in you use the new email.

Your current address keeps working as the sign-in until you click the confirmation link. If you never click it, nothing changes.

Common situations.

I just got married / changed my business name and want a new email.

Set up the new address with your email provider first (so it actually exists and you can receive at it), then come back here. After confirming, your old address is no longer your 1pm sign-in. The old inbox itself isn't touched — 1pm doesn't delete or alter it — but it's no longer connected to your 1pm account.

I'm switching providers (e.g. moving from Gmail to a custom domain).

Same flow. The new address needs to be working before you confirm.

I share an account with a colleague and they want the email pointed at theirs now. Same flow, though if you're regularly sharing an account between people consider whether two separate accounts (each with their own email and password) would be more honest. 1pm does not currently support multi-user workspaces, but that's on the roadmap.

The confirmation email never arrives.

Check spam, junk, and Gmail's Promotions/Updates tabs. The email comes from the mail.1pm.app sender domain. If it's genuinely missing, double-check that the new address is spelled correctly and try Send confirmation again. If it's still missing, your inbox provider may be blocking 1pm domain mail; try a different new address as a sanity check, or email [email protected] for help.

Verified vs unverified.

Underneath the field, 1pm shows the current email and whether it's verified. Verification is what you get when you click the link in the initial signup email or the confirmation email from a change. An unverified email still works as a sign-in, but you lose the ability to do self-service password reset until it's verified. See the Verifying your email address article for what verification gets you and how to re-send the link.

A few things this page is not

• This page is not where you change your subscription. Plan, billing, payment method, and invoices live on the Account/Billing page (one click back via the breadcrumb at the top). Manage subscription opens Stripe's portal.

• This page is not where you delete the account. Delete account is on the Billing page, under a destructive-action card, with its own confirmation. See the Deleting your 1pm account article for what happens after you click it.

• This page is not where you set the branding crew see on their run-of-show link. That's the Branding page, at 1pm.app/Branding. The display name and the branding theme are separate concepts: display name is what you see, branding theme is what crew see.

• This page is not where you turn 2FA on or off. 2FA controls are on the Billing page, under Security, with their own dedicated flow. See the Two-factor authentication article.

When to leave Profile alone

If you signed up with an email and password you're happy with, and you don't care about a display name, you can ignore this page entirely. None of the three settings affect how the app works for crew, and none of them are required for any feature.

Most planners touch this page once at the start to set their display name, and then again only when they change email providers or rotate the password.