How subscribing works
1pm is a subscription. There is no one-time purchase, no per-event fee, no per-crew charge, and no upsell pack you have to buy on top. You pay a single price for the whole app, and that price covers every feature, every event, and every crew member you ever add. This article walks through how subscribing actually works, from the trial through to your first charge and beyond.
What you are paying for
A 1pm subscription is access to the full app for one planner account. That includes unlimited events, unlimited timeline items, unlimited crew, unlimited shareable run of show links, file attachments, branding, the briefing, request forms, CSV import, offline crew views, and every other feature listed on the site. There are no tiers and no "pro" version. Everyone on 1pm gets the same thing.
Crew never pay for anything. They open a link, they see the run sheet, they mark items off or upload what you asked for. None of that uses up a "seat" on your account, and there is no separate crew app to install or license.
If you require more than one user to access the same events (multi-user) this will be available too once we get out of beta (circa June 2026). This will require each user (seat) to sign up for a separate 1pm subscription.
The two prices
There are two ways to pay in USD, and they unlock exactly the same app. The only difference is the billing frequency and the price per month that works out to.
Monthly: $18.75 per month, billed every month on the same day of the month you first subscribed.
Annual: $180 per year, billed once a year on the same date you first subscribed. That works out to $15 per month, saving $45 over twelve months of monthly billing.
You can switch between the two at any time from the Stripe customer portal, and switching mid-cycle is prorated automatically. See Managing your subscription for the details.
How the trial fits in
Every account starts on a 30-day free trial. The trial is the same app, the same features, the same everything. No card is required to start it.
A subscription does not begin during the trial. You can add a card at any point, but the first charge does not happen until the day your trial ends. The trial is the runway to decide whether 1pm fits your business. The subscription is what happens after.
If you add a card during the trial, the only change is that on day 30 the subscription starts automatically and your access continues without a gap. If you do not add a card, the trial simply ends and the account pauses until you do. See Free trial for more on how the pause behaves.
When the first charge happens
The first charge happens on the day your trial ends against the card you added in the Stripe portal. From that day forward, your subscription is active.
Monthly subscribers are then charged on the same day each month. If you signed up on the 14th, you are charged on the 14th of each month after that. If the date does not exist in a given month (for example, the 31st in February), Stripe charges on the last day of the month.
Annual subscribers are charged once on the trial end date, then once a year on the same date after that.
The amount, the date, and the card used are all visible on the Billing page in 1pm and in more detail inside the Stripe customer portal.
How billing is handled
All payments run through Stripe. Stripe is the payment processor used by hundreds of thousands of subscription apps, and it is the reason we never see or store your card number. When you add a card you are adding it to Stripe, not to 1pm. We only ever see whether the customer is in good standing.
That means:
Card details, expiry dates, CVCs and billing addresses are stored by Stripe.
Invoices and receipts are generated by Stripe and downloadable from the Stripe customer portal.
When a payment fails, Stripe handles the retry schedule and the email notifications.
When you update a card, you update it inside Stripe.
You reach the Stripe customer portal by going to Billing inside 1pm and clicking Manage billing and payment. That single button is the way into anything subscription-related.
Renewals are automatic
Once you are on a paid subscription, renewals happen automatically on your billing date. You do not need to click anything to keep your account active, and we do not send a "your card is about to be charged" email before each renewal. The first time the card is charged is the trial-end date you already know about, and from then on it is the same date each month or year.
Stripe does email you a receipt after each successful charge. If a charge fails for any reason (expired card, declined by your bank, a hold from your card issuer), Stripe emails you about that too, retries the payment a few times over the following days, and the Billing page shows the subscription as Payment past due in the meantime. Updating your card in the portal resolves it almost immediately.
What stays the same across plans
Switching plans, pausing on the trial, cancelling and resubscribing, and any other change you make to your billing does not affect what your crew see. Their links keep working. Their offline-cached run sheets keep loading. The crew side of 1pm is deliberately insulated from the planner side of billing so that an expired card or a forgotten renewal never takes the run of show offline on event day.
Cancelling
You can cancel at any time inside the Stripe customer portal. Cancelling stops future renewals but does not cut off your access immediately. You keep the app for the rest of the period you have already paid for, and the Billing page shows the exact date your access ends. You can resume the subscription up to that date without losing anything.
If you are an annual planner who only runs events in certain months, cancelling and resubscribing the following year is a perfectly normal pattern. Your data is held for nine months after a paid subscription ends, so a single dormant season does not lose your address book or your past events. The full policy is in Managing your subscription and Deleting your 1pm account.
Currency and tax
All prices are in US dollars. If your card is in a different currency, your bank converts the charge automatically using its usual rate. The invoice from Stripe is always in USD; any rounding or fees you see on your statement come from your card issuer's conversion.
Stripe applies sales tax automatically in regions where it is legally required, and it shows on the invoice. If you need a tax invoice with specific business details, update the billing details inside the Stripe portal first and the next invoice will use the new details.
Where to go next
Free trial covers the 30-day trial in detail, including what changes when the trial ends without a card on file.
Managing your subscription covers everything you can do once you are a paying customer: switching plans, downloading invoices, updating cards, recovering from a failed payment, cancelling, and reactivating.
If something is not working the way this article describes, email [email protected] and we will look at it from our side.
