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Every client email comes from your own address

A verified sending domain used to cover lead replies. Everything else 1pm sent a client, the invoice, the card request, the confirmation to sign, went out from a 1pm address. Worse, a client who hit reply on an invoice reached us, not you.

That is fixed. One address, on every email.

What it covers now

With your domain verified, lead replies, quotes, invoices (sent by hand or automatically), card requests, confirmations, event portal invites, appointment emails and the emails your automations send to clients all leave from the address you set, for example [email protected], under your business name. Replies go to you.

The setting has moved to match: it is Sending domain under Account, then Profile.

Easier to set up

The DNS side is where this usually stalls, so the page now does more of the work.

  • It checks straight away. 1pm starts looking for your records the moment you set the domain up, keeps looking for 72 hours, and sends you a notification when it verifies. You do not have to come back and click anything.
  • It shows what your DNS says right now. Each record reads Found, Not found, Different value, or Name doubled, the classic mistake where a host adds your domain to a name that already had it. The page names your DNS provider and links to its instructions where there are some.
  • It can email the records. If your web agency or IT support manages your DNS, click Email these records and send them the lot, with instructions. Their replies come to you.
  • It suggests DMARC. If your domain publishes no DMARC record, the page offers a safe one to add. Gmail and Yahoo expect one from domains that send regularly.

Nothing breaks in between

Until your domain verifies, mail keeps going from the default 1pm address, so nothing waits on DNS. Move to a new domain and the old one keeps sending until the new one is ready. If a record later disappears, 1pm falls back to the default address and tells you, rather than letting client email bounce.

A personal Gmail, Outlook or internet provider address cannot be verified, because only a domain’s owner can add its records. The page says so up front.

Verifying your sending domain walks through it.