Verifying your sending domain

When you reply to a lead or 1pm sends an enquiry acknowledgement on your behalf, that email goes out from a 1pm address by default. It works perfectly well, but it does not say your business. Verify your own sending domain and every enquiry email leaves from an address at your domain instead, for example [email protected]. Your brand is on the envelope, and replies still come back to you exactly as before.

This is a one-time setup: add a few DNS records, verify, done.

Before you start

You need to be able to add DNS records for your domain. That means access to your domain registrar or DNS provider (wherever you bought or manage the domain), not just your website. If someone else manages your DNS, you can hand them the records from this page to add.

Set it up

1. Open the top right menu, choose Account, then Profile, and open Enquiry sending domain.
2. Under From address, enter the address you want enquiry mail to come from, for example [email protected]. 1pm uses its domain to set up verification. Click Set up verification.
3. 1pm shows you a set of DNS records to add. Each one has a name (or host) and a value, both with a Copy button so you do not have to retype them. An MX record also has a priority, shown as its own copyable field because most DNS hosts ask for it separately.
4. Add those records at your DNS host, using the exact name and value shown.
5. Come back and click Verify domain.

Most DNS hosts apply new records within a few minutes, though some take a few hours. Until the records are in place and verified, enquiry mail keeps sending from the default 1pm address, so nothing ever fails to deliver while you wait.

Checking progress

Each record shows its own status so you can see how far along you are. After you click Verify, a record you have only just added can still show as pending for a while, because your DNS host has not published it yet. That is normal. Give it a little time and verify again.

Once everything checks out, the page confirms your domain is verified and shows the address your enquiry mail now sends from.

Changing or removing it

• Change the address. You can change the part before the @ any time (say from enquiries@ to hello@) without re-verifying, as long as it is the same domain. Just update the From address and save.
• Remove it. Removing your sending domain reverts enquiry mail to the default 1pm address. Nothing breaks; your emails simply go back to sending from the standard address.

If verification will not complete

Verification depends entirely on your DNS records being present and correct, so if it keeps showing as pending:

• Give it time. Freshly added records can take minutes to hours to become visible.
• Check for typos. DNS values, especially the longer signing keys, must match exactly. Copying them with the Copy button avoids the usual mistakes.
• Check the host. Some DNS providers automatically append your domain to a record name, which can produce a doubled-up host. If a record will not verify, check how your provider expects the name to be entered.

A note on replies

This setting controls the address enquiry mail is sent from, which is about your branding. It is separate from how a lead's reply finds its way back into the right thread in 1pm, which works regardless of whether you have set up a sending domain. If you are curious how that routing works, see how lead reply emails work. For the day-to-day of the thread itself, see replying to leads.