What's new
Release notes and product updates for 1pm.
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Appointment reminders that carry the video link
Appointment reminders can now include the meeting link with a [video link] field, you can see every reminder that is about to go out before it does, and clicking an appointment on the Events page opens it right there.
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Food cost that matches how the menu is served
Menu costing now measures food cost and margin against the price before tax when your prices include tax, and a course can be marked Guests choose one so it counts once, at its most expensive dish, instead of every dish in it.
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Sensitive information stays private
Mark a request or contact field Sensitive and its answers are stored encrypted, masked for your team, viewable in full only by admins, and every view is logged. You can also have them deleted automatically after a portal closes or the event date.
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Get a PDF signed, or ask for a date
Two new kinds of request. Sign PDF puts your own PDF in front of someone to read, tick, type their name and sign, and keeps a signed copy with a fingerprint of the exact file. Date asks for one date from the phone's date picker, with an optional limit to past or future dates.
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Record why a lead was lost, then report on it
Moving a lead to Lost now asks for an optional category, such as Budget or Went elsewhere, with your recent ones one click away. The Leads report can then filter by one or more categories, or show the leads that still have none.
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Every client email comes from your own address
Verify your sending domain once and every email 1pm sends a client leaves from your address, under your business name, with replies coming to you: invoices, card requests, confirmations, portal invites and automations, not only lead replies. Setup now checks your DNS live and can email the records to whoever manages it.
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Clients set their own final numbers
Up to a date you choose, a client who has signed can change their guest count on their booking page. Every per-head line from the quote follows, on the pricing sheet, the confirmation and any draft invoice, and you get a notification and an email each time.
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Progress payments between the deposit and the balance
A confirmation can now carry up to four progress payments between the deposit and the balance, each with its own name, amount and due date. The client pays them in order on their booking page, each one is billed as its own invoice, and overdue ones ring your bell and can chase the client for you.
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A floor under every booking
A space can now carry a minimum spend. 1pm measures every quote and set of charges for that space against it, tells you by how much a booking falls short, and adds the difference as a line when you click the button.
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Silver, Gold or Platinum on one quote
A group of lines on a quote can now be an optional package the client ticks on or off, or one of a set of alternatives they pick exactly one of, with each package priced on its own heading row and the total following whichever they choose.
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Every lead thread reads as a timeline
One rail down the left, an icon on every entry saying what it is, and what the client did on their portal written as a milestone: "Chris Jack accepted this quote", "Chris Jack paid $500 by card". Plus an unread flag that stays put until somebody actually reads the thread.
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A pipeline board that moves itself
Every lead you are working, laid out in one column per step of the sale, with a clock on each card telling you which ones are going cold. Nothing is ever dragged: 1pm reads the quote, the opening, the acceptance, the signature and the payment, and puts each card where it belongs.
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Replace a file once, everywhere it is attached
Reissue a brochure, an induction pack or a certificate from the Files library and every booking, request, reply template, lead form, automation and proposal using it gets the new edition, with nothing reattached and the last 25 editions kept.
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Auto Reply can send the quote too
Put a package on a lead type's reply template and the automatic reply carries a live quote the client can adjust and accept, inside the hour, without you touching it.
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Your client has two portals, and now they say so
The booking portal holds the money side and the event portal holds the day itself, each named at the top of every page, with a row of rooms the reader can move between and a progress bar showing which of the three steps they are on.
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A setup guide that already knows what you have done
A short list of the next few things worth doing sits at the top of the sidebar, ticks itself off as you go, lets you mark anything as not needed, and disappears once you are done with it.
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Two new ways to get leads in
One embeddable form that fronts every lead type and routes the lead to the right one, and a CSV import that moves a backlog of leads in without emailing anybody.
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One quote the client builds themselves
Set the limits and the client moves inside them: hours, optional extras, guest count and start time, with the total repricing as they go and the booking built from what they actually chose.
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One email a week for the pile that is waiting on you
Uploads nobody has reviewed, documents expiring or already expired, and files you sent back that never came again, counted in one email on the day and hour you choose.
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Auto Reply, but only when the date is actually free
A new web lead gets your real reply template a set number of minutes after it lands, unless you are already working that date, in which case nothing sends and you get told instead.
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Quotes that run out, and leads that go quiet
Valid until now does something: a lapsed quote cannot be accepted by the client and stops counting as pipeline. Three new automation triggers chase the step a lead has not taken.
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Give your client the run of show
One click from the lead hands a client a private, live link to their own event: the timeline as it stands, their booking, their invoices. Their quote and confirmation carry a button straight into it.
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Checklists become workflows, and print as a manual
Every step in a saved workflow can now carry a written procedure, so a checklist becomes a documented way of doing a job. Sort them into categories and print the library as a procedures manual.
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Every email, in one place
One chronological log of every email your account sends and every reply that comes back, with the delivery result against each one, including the sends 1pm refused to make.
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Bank transfer, without the back and forth
A client confirming by transfer can now say so on the confirmation page, and one who needs an invoice raises it themselves and gets the PDF by email. You get a heads-up and a prefilled record-payment form.
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A proper PDF of every quote, invoice, and confirmation
Documents now render as real, forwardable PDFs, attached to the email alongside the online link, with a download button on the document itself. Send the link, the PDF, or both.
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A deposit invoice for the deposit, not the whole event
Progress billing: a deposit raises its own invoice for the deposit amount, the balance is a second invoice you raise later, and each one states where the other sits so the client's accounts team sees the whole picture.
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Reply to a lead from your own inbox
Hit reply on the notification email in Gmail, Outlook, or your phone, and your message goes to the lead under your sending domain and lands in the lead's thread. Attachments and all.
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Tasks, steps, and checklists
The plain to-do list that sits alongside your events: jot a task down, break it into steps when the job is really a small process, and save those steps as a checklist to reuse on the next booking.
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Automations: the emails you always mean to send
Build a rule once and 1pm runs it for you: a reminder a month before the event, a nudge three days after a quote goes out, a thank-you when a crew member finishes their requests, and the checklist of jobs that starts every booking.
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Send your invoices to Xero
Connect Xero and 1pm pushes your invoices and their payments straight across, itemised and tax-mapped, so you raise an invoice once and your accountant sees it without anyone rekeying figures.
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The event date carries across when you convert a lead
Capture the date on your lead form and it seeds the event date when you convert the lead, so the one thing every lead has is the one thing you stop re-typing.
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See the food cost and margin on every menu
Link a dish to its recipe and your menu shows the plate cost, the food cost percentage, and the margin, so you can price a menu on the numbers instead of on a hunch.
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Cost a recipe from the ingredients up
Build an ingredient library with real supplier prices, cost recipes that scale to any yield, nest sub-recipes inside other recipes, and compare price lists across suppliers to cost each ingredient at its best price.
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Build a proposal, block by block, and send it from the lead
A drag-together proposal builder with logo, rich text, images, a pricing block and your run of show, styled with per-template fonts, hosted on a clean public link, and sent straight from a lead's reply.
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Service charge and gratuity, handled properly
Add a mandatory service charge as a taxable percentage with per-line control over what it applies to, and a voluntary gratuity that stays untaxed. Both sit on the invoice and total correctly.
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Take a deposit, track the balance
Set a deposit on a confirmation as a percentage or a fixed amount with a due date, watch the balance fall as money comes in, and get overdue reminders before a payment slips through the cracks.
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Send a confirmation the client signs off
Turn an event into a one-page confirmation, choose exactly which blocks the client sees, and let them sign or decline on a public link. No login, and you get told the moment they do.
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Build a menu once, print it like a real menu
A reusable food and beverage menu library you attach to an event's charges in a click, priced per head for a prix-fixe or by the dish for a la carte, with dietary tags. Then print it as an actual customer-facing menu, your logo, your fonts, A4 or Letter.
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A bell that tells you what just happened
Sign-offs, declines, lead replies, payments received and the first time a crew member finishes their requests now land in a planner notification bell, so the things that move an event forward find you instead of you hunting for them.
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Log every conversation with a lead
Record a call, a text, a meeting or a note against a lead, set when it happened, and edit it later. Sent emails show delivery badges and tell you when one bounces, so the whole history of a lead lives in one thread.
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Stop two events landing in the same room
Confirm an event and 1pm checks the space isn't already held for that time. Overlaps are blocked unless you've explicitly allowed the room to run concurrent events in different zones.
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Calendar previews, and notes only your team sees
Hover an event on the calendar for a quick preview without opening it, see start and end times leading each chip, and keep a private notes field on every event that never reaches crew.
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Arrange your home dashboard the way you work
Drag the tiles and panels on your home dashboard into the order that suits you. Your layout sticks.
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Let clients pay invoices online
Connect your own Stripe account and a Pay now button appears on your public invoices. The money goes straight to you with no platform fee, and the payment records itself against the invoice.
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Quote a lead, and turn a yes into an event
Build a quote on a lead with the same editor as invoices, send it through the lead's email thread, and share it on a public link. When the prospect accepts, 1pm creates the event and seeds its folio.
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A reports section for the whole operation
Events, Revenue, Aged receivables, Leads, Crew status, Contacts and Requests, each filterable, print-friendly, and exportable to CSV. The numbers your owner, your kitchen and your accountant keep asking for.
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Send invoices, record payments, keep the books straight
Turn a folio into an invoice, reuse a catalog of saved items and packages, record payments, and share a branded invoice on a public link. Your tax number and terms render on every document, Xero-style.
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See your venue's diary on a calendar, and in your own
A visual calendar shows every event colour-coded by status. Subscribe to a read-only feed and your bookings show up in Google, Outlook or Apple Calendar too.
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Price an event with line items
Every event now has a folio: line items with quantities, prices and tax, grouped into packages, with per-head lines that scale to your pax. The total feeds your pipeline value as you build it.
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Crew check-in and a live on-site headcount
Crew check themselves in from the same share link they already use, and your planner page shows who is on-site right now. A roll-call number for the room, without chasing anyone.
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Capture leads straight from your own website
Paste one snippet into your site and new leads land in a Leads inbox inside 1pm. Triage them, then convert a good one into a tentative event and a contact in a click. Spam is handled for you.
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Reply to a lead without leaving 1pm
Answer leads in a proper two-way email thread, save your common replies as templates with merge fields, and send from your own address. The inbox refreshes itself when a reply comes back.
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Track crew compliance, with a record both sides hold
Set a compliance status on each crew member per event, define your own status labels and email wording, and send a status update that the crew member and you both keep a copy of. Every change is logged.
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Deleted a timeline row by mistake? Undo it
Deleting a run of show item no longer asks you to confirm, and no longer loses anything. A green Undo toast hangs around for twenty seconds and puts the row back exactly where it was.
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Requests are one thing now
Crew requests and event requests are now a single system. Ask everyone for the same thing in one place, show a section only to the crew or the answers that matter, and save an option set once to reuse it across events.
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Crew get one link that holds every event they're on
The crew portal is a personal home base: one bookmarkable link that lists all the events a crew member is working, past and upcoming. New this week: jump back to the event you came from, reach your portal straight from the close-out screen, and tap your photo to update it.
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The kitchen list now names every guest, not just the totals
The kitchen view started as head counts. It now carries a per-guest dietary list (name, table and seat, requirement, and any note) with a tick box per row, so your chef can label plates against real people instead of a tally.
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Load a fully built sample event in one click
A new button on your events list drops in a complete corporate awards gala: crew, a space, an 18-item run of show, requests, RSVPs, dietaries, table assignments, and working share links. Poke around, then remove it just as cleanly. It never touches your real data.
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Custom fields that follow a contact from one event to the next
Mark a custom field as durable and a crew member's answer writes straight onto their contact record, ready for the next event. Documents, licences, account codes, party size: collect once, reuse forever. Flip durability on or off any time.
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Format your request descriptions, and write the instructions once
Request descriptions get a proper rich-text editor (bold and highlight, no raw markers on screen), and a custom field can carry a default description that every request mapped to it inherits. Write the brief once, reuse it everywhere.
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Call your run of show whatever your team already calls it
Not every venue says 'run of show'. Set your own wording once in your profile and 1pm uses it everywhere: your planner pages, every crew link, prints, and the emails that go out under your name.
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Dietary totals for the kitchen, and a Push that tells you where the item lands
Collect dietary needs and notes through the share link, then grant your chef a kitchen view that shows the dietary head counts (and only the head counts) on their live ROS. Plus: Push is now a one-click button that spells out the resulting start time.
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Give a colleague admin access to your account
Invite another 1pm user to administer your account: events, contacts, spaces, requests, branding, and custom fields. They switch into your account and work as you, with billing and account settings kept off-limits. Revoke any time.
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Custom contact fields: define your own, map them to requests, let crew fill them in
Add your own fields to every contact (licence number, dietary cert expiry, shirt size, callsign) in the type that fits: text, choice, date, number, time, or file. Tie a request to a field and the crew member's answer writes straight onto their record, no re-keying.
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Your Account page, now with help on every tile
Every card on the Account page now has a help link, and two new guides explain the bits people ask about most: how your monthly email allowance works, and the safety buffer that holds bulk invites before they send.
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Every request a contact ever answered, on one tab
The Requests tab on a contact now shows their full history grouped by event: the files they uploaded, the answers they gave, the scope and status of each, with the actual images and responses in place. One screen for 'what has this supplier ever sent me'.
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Show a reference image right on the crew card, not behind a tap
When the document you attach to a request is an image, you can now have it render in place on the crew member's card instead of as a tap-to-open button. Made for the PPE photo, the site-access map, or the uniform reference crew should just see, not go looking for.
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Call them what you call them: rename 'crew' per event
Not every team is a 'crew'. Each event now has a Wording section where you set your own word for the group and for one person, volunteers, staff, suppliers, team. It follows through everywhere: planner screens, the share link, the printed run of show, and the emails 1pm sends.
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Reference documents: hand crew the file before you ask for one back
Requests now carry a planner-attached document. Put the contract, the release form, the floor plan, or the terms right above the box where crew respond, as an upload or a link. It lives inside that one request, never in your event Files.
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Crew see their table or stall the moment they open the link
The table, seat, or stall number you assign on the planner now shows in a badge at the top of each crew member's live link. On by default, with a label you set (Table, Stall holder, Booth, Group) and a switch to keep it hidden while seating is still moving.
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Crew get a face: selfies on the portal and person-based avatars everywhere
Crew can add a photo of themselves from their portal, and it becomes their avatar across the planner and the share links. Avatars now represent the person, not the company, so 'Sally Kent at Basic Productions' finally shows Sally, not BP.
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Push and Push all: fix a timeline overrun without retyping every start time
When one item runs long, every item after it on the run of show is suddenly wrong. The squeezed row now shows a Push control: one tap closes the single gap, or Push all slides the whole rest of the day back by the exact overrun, with a one-click Undo.
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See what happened to every invite and share-link email you send
Each guest and crew email 1pm sends on your behalf now carries a live status: delivered, opened, clicked, bounced, delayed, or marked as spam. A badge on the RSVP panel and a full Emails tab on every contact answer 'did they actually get it?' without a support ticket.
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Event RSVPs with a dashboard, a printable roll, Avery name tags, and an inline-edit timeline
Turn on RSVPs per event and the share link gets Accept and Decline buttons; the planner gets a live dashboard, a CSV export, a printable check-in roll, and Avery name tag sheets. The timeline editor also drops its popup form: edit titles, times, where, details and crew straight on the row.
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A home dashboard with pipeline, event value and headline times, and Contacts (formerly Crew)
Sign in to a dashboard showing your live pipeline by status with a donut chart, capture event value and headline start and end times on every event, and find the people you book under a friendlier label with a tag filter and per-contact event history.
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Timeline row refresh, a GDPR uplift, and navigation polish
A wider planner timeline with Where inline and Details in its own column, a privacy and processor-terms refresh aligned with GDPR Article 28, and a sticky sidebar with View Transitions across the planner.
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Spaces, BEO fields on every event, and a durable vendor portal
Save your venues once and reuse them across events, capture the BEO data your kitchen and AV crew actually need, and give every crew member a single bookmarkable URL that lists every event they're on.
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Printable run of show, event templates, close-out with crew feedback, and a responsible filter
Print the ROS to PDF for back-of-house, save and reuse an event as a template, close out at end-of-shift with actual durations and feedback for the planner, and filter the timeline by who's responsible.
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Your profile, two-factor sign-in, data export, account deletion, and install to home screen
Set a display name, turn on two-factor authentication, export your whole workspace as a ZIP, delete your account with a 48-hour safety net, and install 1pm on your phone as an app.
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Crew live run of show, QR sharing, paste-in timelines, and Terms
Crew now get a tokenised live run-of-show link that auto-refreshes on their phone, a printable QR share card, paste-from-spreadsheet rows, a low-light run sheet palette, and a Terms accept step at sign-up.
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Crew requests, file uploads, event-wide forms, and bulk CSV import
Ask each crew member for documents and info, collect signed certs, ask everyone the same question with an event-wide request, attach files directly to an event, and import a whole crew list from a CSV.
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Branding for the crew view, richer event details, and account security
Add your client's logo and accent colour to the live run sheet, capture event details like PAX and venue space, edit timelines from a clean modal, and protect accounts with email confirmation, password reset, and plan-limit handling.