Delete your 1pm account
If you want to leave 1pm and have all your data removed, you can delete your account directly from the app. This article covers exactly what deletion does, how the 48-hour grace window works, what to do if you change your mind, and how to make sure you've got copies of anything you want to keep before it's gone.
The short version: deletion is a two-step process. Step one happens immediately when you confirm : your access is cut off and the account is marked for deletion. Step two happens 48 hours later : everything is permanently wiped. Anywhere in those 48 hours you can sign back in and cancel. After the 48 hours, the data is gone for good and nothing on our side can recover it.
Where to find it
Sign in and click Account in the top navigation (this is the Billing page, where your subscription and account controls live). Scroll to the bottom and click Delete account. You'll land on a confirmation page that lays out what's about to happen.
There's no hidden menu for this. The link is in plain view on the Account page so it's easy to find when you want it, and clearly inside a destructive-action card so you don't reach it by accident.
Confirming the deletion
The Delete account page requires you to re-enter your password. This is a deliberate guard rail. If a stolen session cookie ever ended up on someone else's device, you don't want them able to one-click destroy your account. Re-entering the password proves it's actually you, not a forgotten browser tab on a shared computer.
Type your password, click Schedule deletion, and the deletion is recorded. You're immediately signed out and sent to a confirmation page.
You'll also get an email at the address on your account confirming the deletion is scheduled. The email shows the exact UTC date and time the permanent deletion will run, and explains how to cancel before then.
The 48-hour grace window
Between when you confirm and when the permanent deletion runs, your account is in a recoverable "soft-deleted" state.
What this means in practice:
You can't sign in normally. Any attempt to load a 1pm page that requires sign-in will reject you.
Your data is hidden but not deleted. Events, crew records, share links, uploads, branding themes — all of it is still on our servers, just invisible.
Share links stop working. Per-crew links and public runsheet links 404 the moment the soft-delete is recorded. Anyone holding a URL or a QR code loses access immediately.
You have one path back in: signing in with your email and password. We recognise that you're a soft-deleted user and route you to a Restore account page instead of the dashboard.
Cancelling the deletion
If you change your mind within 48 hours:
Go to 1pm.app and sign in with your email and password.
You won't land on the dashboard like normal. Instead you'll see the Restore account page with a clear message that your account is scheduled for deletion and how much time is left.
Click Restore my account. The soft-deleted state is cleared, the scheduled deletion is cancelled, and you're back to a normal account.
Once you've clicked Restore, your account is fully active again. Share links start working, events reappear on your list, crew records are back, the works. Nothing was lost.
If you sign in during the grace window but don't click Restore (you just close the tab), the deletion still proceeds on schedule. The mere act of signing in doesn't cancel it; you need to actively choose to restore.
What gets deleted after 48 hours
When the permanent deletion runs, everything tied to the account is removed. Specifically:
Your user account itself.
All your events, including timelines, briefings, statuses, and notes.
All your crew records, including contacts, tags, ratings, and internal notes.
All the requests you've asked of crew, and every response and uploaded file submitted against those requests.
All event attachments and uploads you've added.
All branding themes (logos, accent colours, theme names).
All share links and tokens (per-crew links, the public runsheet link).
All historical activity associated with the account.
If you're on a paid plan, your Stripe subscription is cancelled as part of the same flow. You're not charged again after the deletion runs.
After the 48 hours
After the permanent deletion has run, there is no undo.
If you sign up again later with the same email address, that's a fresh account: new events list, no crew, no history. You're starting from scratch.
Before you confirm
Worth a quick checklist before you click Schedule deletion:
If you want copies of anything (event timelines, crew contact lists, uploaded documents), grab them now. There's no built-in export, so the practical option is to open each event and copy timeline details into your own spreadsheet or document. For uploaded files, download them from the planner.
If you have crew on live events that haven't finished yet, give them a heads-up. Their share links will stop working the moment you confirm the deletion. If an event is happening tomorrow, plan accordingly.
If you're on a paid plan and you just want to stop paying (not delete your data), use the Cancel subscription option inside the Stripe portal instead. That leaves your account and data intact; you just stop being billed. See the Managing your subscription article for that flow.
If you're switching to a different email address rather than leaving 1pm, change the email on your account from the Account page rather than deleting and re-creating. The change keeps your events and crew.
If something goes wrong
The deletion-confirmation email didn't arrive.
Check spam, junk, and Gmail's Promotions or Updates tabs. The email comes from the mail.1pm.app sender domain. If you can't find it but you've already confirmed the deletion, the deletion is still scheduled — the email is a notice, not a requirement.
I can't sign in to restore.
If you can't remember your password, the password-reset flow in the Forgot password page works for soft-deleted accounts the same as live ones. Reset the password, then sign in, and you'll land on the Restore account page.
If you can't access the email on the account either (and so can't do password reset), email [email protected] from any address as soon as possible. A real person reads that inbox and if we hear from you before the 48 hours run out, we may be able to help. After the 48 hours, there's nothing we can do.
I confirmed by accident.
Sign back in straight away. The Restore account page will be waiting; one click and you're back. You haven't lost anything if you cancel during the grace window.
I want to delete the account immediately, not wait 48 hours.
The 48-hour window exists specifically to prevent destructive mistakes (a misplaced confirmation, an account compromise, a moment of regret). There's no override to skip it. Your access is cut off the instant you confirm, even though the underlying data hasn't been wiped yet, so functionally the account is "deleted" the moment you confirm; the 48 hours just gives a window to recover from an error.
A note on subscriptions and refunds
Deleting your account during a paid period cancels your Stripe subscription as part of the hard-delete that runs after 48 hours. No further charges happen.
If you've paid for time that hasn't been used yet and you want a refund for the unused portion, contact [email protected] before the deletion runs. Once the account is gone, the Stripe link is gone too and we can't issue a refund against a deleted customer record.
If you just want to stop being charged but keep your data, use Cancel subscription from the Stripe portal instead of Delete account. Cancel stops the billing; Delete account stops everything.
