Managing billing
Your 1pm subscription is managed through Stripe, the same provider that handles your payments. This article covers everything you can do from the Billing page in 1pm and the Stripe customer portal it links to: updating your card, switching plans, viewing invoices, cancelling, and reactivating.
Where billing lives
Click Billing in the top navigation. The page shows your current subscription status (Free trial, Active, Past due, and so on), the number of trial days remaining if you are still on the trial, and your next billing date if you are on a paid plan.
The Manage billing and payment button on this page opens the Stripe customer portal in your browser. Almost every billing action happens inside the portal, not inside 1pm itself.
What you can do in the Stripe portal
The Stripe customer portal is hosted by Stripe directly. It is the same secure portal Stripe provides to most subscription apps. From there you can:
Add a payment method.
Update an existing card (expiration date, billing zip).
Switch between the monthly plan ($18.75 per month) and the annual plan ($180 per year).
Download invoices and receipts for any past charge.
Update the billing email and address Stripe uses on invoices.
Cancel your subscription.
Resume a cancelled subscription, while the access period you paid for is still active.
1pm never sees or stores your card number. Everything sensitive lives with Stripe.
Adding or updating a card
Open Billing, click Manage billing and payment, and in the portal go to Payment method. Add a card, or update the card on file. Stripe accepts the major card networks plus Apple Pay and Google Pay where supported.
If you add a card during the trial so your access is continuous, you keep all 30 days of trial. The first charge happens the day the trial ends.
Switching between monthly and annual
In the portal, find your active subscription and choose the plan you want to switch to. If you switch mid-cycle, Stripe automatically prorates the change: you get credit for the unused portion of the plan you are leaving, applied against the plan you are moving to.
Switching from monthly to annual usually means a small charge to cover the difference. Switching from annual to monthly usually means a credit applied to future invoices. The portal shows the exact math before you confirm.
Viewing and downloading invoices
The portal lists every invoice Stripe has issued for your account, oldest to newest, with status (Paid, Open, Failed). Click any row to download a PDF copy. Use these for your bookkeeping or for client expense reports.
If you need an invoice with specific billing details (a different business name, an address, a tax ID), update those in the portal first and Stripe will use the new details on the next invoice. Past invoices stay as issued.
Cancelling
In the portal, choose Cancel subscription on your active plan. Stripe will ask you to confirm.
What happens next depends on where you are in the cycle.
If you cancel during the trial, you keep access until the original trial end date. No charge happens.
If you cancel a paid subscription, you keep access until the end of the period you have already paid for. No further charge happens. The Billing page in 1pm shows the date your access ends, and you can change your mind via the portal up to that date.
You don't lose any data when you cancel. Your events, run sheets, vendors, and file link attachments stay in your account for 60 days before being deleted.
Failed payments
If a card payment fails (expired card, declined, blocked by your bank), Stripe retries automatically over a few days. During that time your subscription status on the Billing page shows Payment past due, with a warning that access will be interrupted if the payment isn't recovered.
Update your card in the portal to recover. Stripe usually retries within minutes of a card update.
You will also get an email from Stripe each time a payment attempt fails. If you respond by adding a new card, the next retry typically succeeds and your subscription returns to Active.
Reactivating after cancellation
If you cancelled and the access period has already ended, your subscription shows as Canceled on the Billing page. To start again, open the portal and resubscribe within 60 days of the trial ending.
If you cancelled but you are still in your paid period, the portal lets you undo the cancellation. The plan stays on the same renewal date as if you had never cancelled.
When the billing page won't open
If the Stripe customer portal won't open or returns an error:
Check that you are signed in to 1pm with the same account you signed up under. The portal opens for the specific Stripe customer linked to your 1pm account.
Try a different browser or disable browser extensions. Some privacy extensions block third-party redirects, and the portal opens via a redirect.
If Stripe itself is having an outage, the portal will be temporarily unavailable. Try again after a few minutes.
If none of those work, email [email protected] and we can look at the link from our side.
Tax and currency
All 1pm prices are in US dollars. Stripe handles any currency conversion on your card automatically. Your bank may charge a small foreign-transaction fee depending on your card type and country. The amount Stripe charges 1pm is always the USD amount on the invoice; any variation you see on your statement is your card issuer's conversion.
If you need a tax invoice or you are charged sales tax (Stripe applies it automatically in some regions), the invoice in the portal shows the breakdown.
