Verifying your email address
When you sign up to 1pm, we send a six-digit code to the email address you used. Entering the code on the verification page proves the address belongs to you and unlocks features that depend on us being able to reach you, like password reset and account recovery.
This article covers what the verification flow looks like, why we do it this way, what happens if you skip it, and how to fix the common stumbling blocks.
What you'll see after sign up
Right after you create your account, you'll land on the Verify your email page. It tells you we've sent a six-digit code to the email address on the account, with a single-input form to type the code in and a Verify button.
The page also has a Resend code link, a short note that codes expire after 30 minutes, and a small line at the bottom: "You can keep using 1pm without verifying. Verifying enables password reset and account recovery."
That last line is important. Verification isn't a gate. You don't have to verify to use 1pm. You can keep working, build events, share live links to crew, do everything you signed up for. The point of verification is the second half: making sure you can get back into your account if you ever forget your password, and making sure we can contact you about your account if something needs your attention.
Open your inbox
Look for an email with the subject "Verify your 1pm email" from the mail.1pm.app sender domain. The body has the six-digit code in large text near the top.
The code is just six digits, like 482917. There's no link to click. You type the code into the verification page in your browser.
Enter the code
Back on the Verify your email page, type the six digits into the input. The page accepts only digits, so leading or trailing spaces are stripped automatically.
Click Verify. If the code matches and hasn't expired, you'll see a confirmation that your email is verified, and you're back to the dashboard with no further interruption.
If the code doesn't match, the page says so. The most common cause is a typo (a 0 instead of an O, or a transposed digit). If you can't see the code in your inbox at all, scroll down to the troubleshooting section.
Codes expire after 30 minutes
A code is valid for 30 minutes from when we sent it. Past 30 minutes you'll need a fresh one.
If you let the page sit for an hour while you got coffee and then typed the code, you'll see an "expired" message when you click Verify. That's fine: tap Resend code, look in your inbox for the new code, and try again.
Resending a code
The Resend code button on the verification page sends a fresh code to the same email address. There's a short cooldown (you'll see a countdown like "Resend in 45s") to stop accidental rapid-fire taps from flooding your inbox.
Each fresh code invalidates any older codes for the same account. If you resend three times in quick succession, only the most recent code works. The older ones won't be accepted even if you find them in your inbox.
A resent code starts its own 30-minute expiry window. So if you're an hour into trying to get a code that arrived late, resend; the new one is good for another 30 minutes from the moment you tap.
Why we use a code instead of a link
Other apps send a "click this link to verify" email. We send a six-digit code instead. Two reasons:
You can verify on a different device. If you signed up on your laptop but you only have your phone with you when the email arrives, you can read the code on your phone and type it on the laptop. A click-the-link flow would require you to switch devices at the wrong moment.
It's harder for email-scanning bots to accidentally "click" the link and burn your verification before you do. Some corporate email security tools follow every link in incoming email to check it's safe; that can mark a one-time verification link as used before you've seen it. A six-digit code doesn't have that problem.
The trade-off is a few seconds of typing. We think it's worth it.
What you unlock by verifying
Once your email is verified, two things change.
Password reset works. If you ever forget your password, the Forgot password flow can email you a reset link. Password reset only works for verified email addresses, which is why we ask you to verify up front.
Account recovery works. If you ever get locked out for any other reason, having a verified email address is what lets us reach you to sort it out.
Crew members can be invited to use 1pm by email within 1pm.
If you don't verify
You can keep using 1pm without verifying. Build events, share links to crew, run the show. The verification page is shown once after sign up and then again whenever you might need it (for example, before requesting a password reset), but it never blocks you from using the rest of the app.
The thing to know is what you give up: if you forget your password, the self-service reset won't work. You'll need to contact [email protected] to get back in, and we'll need to do an identity check before changing anything which make take several days of back and forth. Email verification is the upfront step that avoids that detour later.
Troubleshooting
The code email didn't arrive.
Check spam, junk, and Gmail's Promotions or Updates tabs first. The email comes from the mail.1pm.app sender domain. Some company email gateways quarantine messages from new sender domains; if you have an IT team and the email isn't anywhere visible, ask them to release it.
If it's been five minutes and there's nothing in any of those places, tap Resend code. A new code will go out and the old one (which may have been lost in transit) is invalidated.
I typed the right code but the page says it's invalid.
Check whether you've already resent a code. The most recent code is the only valid one; older codes won't work even if they arrived in your inbox first. Use the code from the most recent email.
If you've definitely got the most recent code, double-check for typos. The code is six digits, no letters; an 0 and an O look similar but only digits work here.
If the code expired (30 minutes since it was issued), tap Resend code and try again with the fresh one.
I signed up with the wrong email address.
If you typed a typo into the signup form ([email protected] instead of gmail.com), the verification email won't reach you and you won't be able to verify. Sign in with the password you used at signup; on the verification page, contact [email protected] and we'll switch the address on the account to the correct one and resend.
I missed the verification page after signing up.
You don't lose the ability to verify by closing the page. The next time something in 1pm needs verification (like requesting a password reset), the verification step kicks in and a fresh code goes out. You can also email [email protected] and we'll resend on demand.
I changed my email address. Do I have to re-verify?
Changing the email on your 1pm account marks the new address as unverified, and 1pm sends a code to the new address. Same flow as initial signup: type the code, verify the new address, done.
Something else went wrong.
Email [email protected] from the address on the account and tell us what happened. A real person reads that inbox and we can sort out anything that the self-service flow doesn't handle.
