Capturing enquiries with a form — Help

Most enquiries start on your website. Instead of a plain "email us" link that lands in a shared mailbox nobody really owns, 1pm gives you an enquiry form you embed on your own site. Every submission drops straight into your Leads inbox, tagged to the form it came from, ready to qualify and turn into an event.

This article covers creating a form, choosing its fields and wording, adding it to your website, and running more than one form at once.

Where forms live

In the sidebar, open Leads, then Lead Types (there's also a Lead Types button at the top of the inbox). This is where you create and configure every enquiry form. You start with one form, and you can add more for different purposes: one for weddings, one for corporate and conference, one for a specific campaign. Each form has its own embed snippet and settings, and the inbox always tells you which form a submission came from.

Create a form

Click New form. A new draft appears in the list. Open it to reach its settings page, which is laid out in two columns: every setting on the left, and a live preview of the public form on the right that updates as you edit. Nothing is visible to the public until you embed the form, so edit freely and click Save when you're happy. The preview is there to show you exactly what a visitor will see.

There is one Save button for the whole lead type, at the bottom of the settings column. Change the wording, the fields, the notification address, the brochure PDF, the default reply and the terms in one pass, then save once. Everything on the left posts together, so nothing you edited is left behind.

Choose the fields

Open the Form fields section. Name and email are always asked. The standard fields (phone, event date, guests, type of event, and a message box) are all optional for the visitor. If you'd rather build a form entirely from your own questions, turn on Hide the standard fields, which hides everything except name and email.

Under Extra custom fields you can add any of your own contact fields to the form: a dropdown of event types, a "how did you hear about us", a preferred-date field, and so on. Tick the fields you want, drag them into the order they should appear, and mark any that are Required. These come from your Fields list (under Contacts), so define them there first. The useful part: when you later convert the lead to an event, the visitor's answers are saved straight onto their contact record, so the dropdown they picked or the number they entered is there for good.

Where the event date comes from. When you convert a lead into an event, 1pm sets the new booking's date from the built-in event date field, so the day the enquirer chose carries straight through with no re-typing. If you hide the standard fields and gather the date through one of your own Date fields instead, 1pm uses the first Date field on the form for the event date, and the picker tags that field with Sets event date so there's no guesswork. Either way, you can change it on the event afterwards. For the cleanest result, prefer the built-in event date field when you can.

You can also let people give you a start and end time with their date. It is off by default, because most enquiry forms are better short, and worth turning on where the time genuinely changes your answer, for example a venue juggling a lunch and a dinner sitting in the same room.

Word it in your voice

The Form wording section lets you set the heading, the introduction, the labels on the event-type and notes fields, and the submit button text. Leave any of them blank to use 1pm's default wording, which shows as the greyed-out placeholder so you can see what you'd get. A wedding form might lead with "Tell us about your day" and a button that says "Send enquiry"; a function-room form might be all business.

Set the look and what happens next

Under Appearance & behaviour, pick the button colour from one of your branding themes (or leave it on your account default, which falls back to 1pm orange). You can also set a redirect after submit: send the visitor to a thank-you page on your own site, or leave it blank to show a thank-you message inside the form. The form background is transparent by design, so it takes on the colour of whatever page you paste it into.

Decide where submissions go

The Notifications section has two settings. The notification email is where each submission is emailed (it defaults to your account email, and it's also the address shown to a visitor if the form ever fails to load). Turn on Email the submitter a confirmation to send a short "we got it" acknowledgement back to the visitor; it goes from a 1pm.app address, and any reply comes to your notification email.

When you run more than one form, the notification you receive leads with the lead type the submission came from, so "wedding enquiry" and "corporate enquiry" are one glance apart in your inbox rather than two identical-looking emails you have to open.

Add it to your website

Open the Embed code section and click Copy snippet. Paste it into a code or embed block on your site. Squarespace, Wix, WordPress, and most builders support this on plans that allow custom code. The form fills the width of wherever you paste it and keeps its fields centred; to make it narrower, change width:100% in the snippet to a fixed width like width:480px. Use Open in new tab to see the live form on its own and test a submission.

The snippet includes a small "Powered by 1pm" credit beneath the form. Keep it if you can: it's how other venues find us, and the form works the same with or without it.

Spam stays out

Every form is protected against bots automatically, with a hidden honeypot field and (where it's switched on) an invisible Cloudflare check. You don't configure anything. Junk that still slips through is easy to clear from the inbox, and anything you mark as spam is deleted on its own after 30 days. See Working the leads inbox for how spam is handled.

Turn a form off, rotate its link, or remove it

A few controls sit at the bottom of the settings:

Form is live (in the General section) turns submissions on and off without touching the embed. Switch it off out of season and the embedded form shows your fallback email instead.
Rotate link generates a brand new embed link and stops the old one working. Use it if a form is being misused; you'll need to re-paste the snippet everywhere you've used it.
Remove form archives the form if it has captured any submissions (those stay in your inbox, and you can restore the form later) or deletes it outright if it never captured anything.

Running more than one form

There's no need to cram every audience into one form. Spin up a form per purpose, embed each on the relevant page, and the inbox tags every lead with its source. When you have more than one form, a filter appears at the top of the inbox so you can view one form's leads at a time.

Working the leads inbox covers triaging submissions once they arrive.
Replying to leads covers answering a lead in a thread without leaving 1pm.
Turning a lead into an event covers converting a real enquiry into a booking.
Custom contact fields covers building the Fields you can add to a form.