What is 1pm? | 1pm Help

1pm is an event booking CRM for event professionals and venues, with a strong catering and hospitality focus. It runs an event operation end to end: capturing leads from your website, working the leads pipeline, sending quotes and client-facing confirmations, building menus and BEOs, invoicing, and taking payment by card. One system holds the whole job, from the first lead to the final invoice.

It suits two kinds of user. Event professionals, the planners, caterers, photographers, AV teams, and celebrants who run their own client jobs, carry a booking from lead through to the day itself in 1pm. Venues, the operations and events teams inside hotels, restaurants, and dedicated event venues, use the same tools to run their bookings, function rooms, covers, and BEOs.

If you have been juggling a spreadsheet for leads, a separate tool for quotes, an email inbox full of client messages, and a printout for the kitchen, 1pm pulls all of it into one place.

What 1pm does

Capture leads. Put a form on your website and leads land straight in 1pm, ready to work. No more copying details out of your inbox.
Work the leads pipeline. Move each lead from first contact to confirmed booking, with the full conversation history against every event.
Quote and confirm. Price an event, send a quote inside your own branded proposal, and get the terms signed and a confirmation back.
Build menus. Create food and beverage menus your clients actually see, not just an internal report. Caterers and restaurants get a real, customer-facing menu out of it.
Produce the BEO. The Banquet Event Order for each department (kitchen, bar, banqueting, duty manager) is generated from the event, with service style, setup style, pax, dietary summary, access and vacate times, and the rest.
Automate the follow-up. Chase quiet leads, remind clients before an invoice falls due, send the pre-event details, and create your task lists, all on rules you set once.
Invoice and get paid. Raise an invoice, take a deposit, and collect payment by card through Stripe, all inside 1pm.
Run the day live. Share a live run of show and BEO with your crew and suppliers so everyone works from the same current plan on event day.
Report. See what is booked, what is owed, and how the business is tracking.

Who 1pm is for

1pm is built for event professionals and venues running:

Weddings and ceremonies
Restaurant private dining and function rooms
Hotel banquets and gala dinners
Conferences and corporate events
Fundraisers, award nights, and galas
Festivals and live productions
Trade shows and brand activations

The catering and hospitality side is a deliberate strength. If food and beverage is central to your events, from menu design through to the kitchen's BEO on the morning of the event, 1pm speaks your language: pax, covers, service style, plated versus cocktail, dietary summaries, access and vacate times.

Automations

Much of the admin in an event business is the same every time: follow up a quote, ask for the deposit, send the arrival details a week out, say thank you afterwards. Automations do this for you, and they are one of the most flexible parts of 1pm.

Each automation is a trigger (when it runs) and one or more actions (what it does). There are more than 30 triggers, covering every stage of a booking:

Around the event date: a set number of days before or after it.
As a lead moves: a new lead arrives, a quote is sent, opened or accepted, the agreement is signed, the booking is confirmed.
When a lead goes quiet: the quote has not been opened, not accepted, the agreement is not signed, or the deposit has not arrived, a set number of days on. The chase stops as soon as the client takes the step.
Money: a payment arrives, an invoice is paid in full, falls due or is overdue, a quote is about to expire.
Crew and supplier onboarding: someone is added, finishes their requests, has not opened their link, or holds a document that is about to expire.
Appointments: a set time before one, or when a client books, moves or cancels one.

The actions are just as broad. An automation can email the client, a crew member, the person paying the invoice, the event's organizer, you, or any address you type in. It can send someone their invite, give them a section of requests, change their crew status, or create a task list on the booking. Add a wait between actions to turn one rule into a sequence, such as "email now, wait three days, email again".

You can limit any lead or event automation to one lead type, so wedding leads and corporate leads get different emails. Before you switch a rule on, Show upcoming lists the bookings it will run for over the next 30 days. Client emails scheduled around the event date wait 24 hours in a review queue, so you can check each one before it sends. Automations covers every trigger and action.

Separately, auto reply answers a new lead for you, but only when you are free on their date, and it can include a quote.

The live run of show

Late on event day, when the plan is moving, 1pm gives you a live run of show (also called a runsheet) that your whole team and every supplier work from.

A run of show is a chronological list of everything that happens during an event, minute by minute. Ceremony at 4:30pm. Cocktails start at 5:15pm. First dance at 7:45pm. Each row usually has a time, a description, a location, and the people responsible for making it happen.

When you update the timeline, every crew member sees the change in real time. No reprinting, no group texts asking which version is the latest, no supplier showing up at the wrong door because they were looking at yesterday's plan. You share one link, each crew member sees only the items they are involved in, and the crew view keeps working even when venue Wi-Fi is patchy.

The live, shared run of show and BEO replace the printed runsheet, the emailed PDF, and the shared spreadsheet nobody is sure is current.

How the crew portal works

The crew portal is where any crew member can view any run of show or BEO shared with them.
They discover the link on any run of show that is shared with them. From there they can view the live version or print the latest one directly.
1pm consolidates every run of show and BEO into a single crew portal, so a supplier who works several of your events sees them all in one place.

What 1pm is not

Not a general project management tool. 1pm is built around events, from lead through to event-day execution, not arbitrary task boards.
Not a chat app. Crew see the live timeline. They do not message each other through 1pm.
Not a venue booking or vendor marketplace. You bring the suppliers you already work with.

The point of 1pm is to hold the whole event operation in one place: leads, quotes, menus, BEOs, automations, invoicing, payment, and the live run of show on the day. One system, from the first lead to the last invoice.