For event professionals & venues

Run the whole booking, from first enquiry to final invoice.

Leads, quotes, confirmations, invoicing, the run of show, and a live crew portal, the whole booking runs end to end in one place.

Everything below is on the Professional plan. Hospitality adds the catering and back-of-house stack on top. See plans and pricing.

Professional

The complete event-management product

Everything you need to win and run events, end to end. This is the core plan, and every feature below is on it.

Contacts CRM

Everyone you work with, in one searchable list.

Contacts is the address book that lives across every event you ever run: caterers, AV crews, photographers, stylists, florists, drivers, account managers, clients. Bulk-import the whole lot on day one, tag people the way you actually think about them, and search the full history in one place.

Contact records carry contact details, role, business affiliation, and an optional photo.
Bulk-import the whole address book from a CSV in two minutes.
Tag contacts the way you actually think about them (AV, kitchen, photographers, regulars) and filter the list down to one tag, or stack tags to narrow further.
Define your own contact fields (text, choice lists, or file uploads), reorder them, and they appear on every contact. A field only shows on a contact once it has a value, so records stay clean.
A per-contact Requests tab keeps every request that person has had across all your events, with their answers and uploaded files, in one read-only history.
A per-contact Emails tab tracks every send to that person, with delivered, opened, or bounced status, so you can see whether your message actually landed.
Search across name, business, email, and phone, with results updating as you type.

Automations

Set the follow-ups once, then let them run.

Automations send the right email, or create the right tasks, at the right moment without you remembering: a set number of days around the event date, the instant a lead crosses a step in your sales funnel, the moment a new enquiry lands, or a point in your crew's onboarding. Build a nurture sequence, chase crew who haven't finished their requests, scope it all to one enquiry form, and review anything client-facing before it sends.

A trigger for every moment: X days before or after the event date, funnel edges (quote sent, opened, accepted, agreement signed, booking confirmed), the moment a new enquiry comes in, a set time before an appointment, or a point in your crew's onboarding.
Triggers that fire off your own actions too: the moment you email a quote, an invoice, a confirmation, or a crew invite, and the moment a client picks bank transfer and generates their own invoice to pay. The routine follow-up rides along with the thing you just sent.
Request automations: fire a sequence off the onboarding itself. When a crew member finishes their requests, when someone self-registers through a link or QR code, or a set number of days after an invite while their requests are still incomplete, so a gentle chase goes out on its own without you watching the list.
Actions beyond email: email the client, the event's organizer, the crew member (with their own private link), or yourself, or drop a whole workflow of tasks onto the event. Merge in fields like [first name], [event date], and [their link] so each one reads personally.
Nurture and chase drips with a Wait step: chain "send, wait 3 days, send again" into a sequence, dragging the steps into order, whether you're warming a lead or nudging crew who haven't finished onboarding. A lead sequence stops itself once they've accepted or booked, so a chase never lands after they've said yes.
Scope to one enquiry form: give a wedding enquiry an entirely different workflow than a general event enquiry, on both the arrival trigger and the scheduled ones. The form the lead came in on drives the sequence.
A 24-hour review queue: client emails wait in a "Sending soon" list you can read and cancel before they go out, with a 15-second undo on lead replies too. Nothing surprises you.
Seeded, editable defaults: the transactional emails (quote sent, booking confirmed, crew invite, requests complete) come pre-written and ready to use; tweak the wording or reset to the original any time.
Attach files from your library to any automated email, so the welcome sequence carries the brochure, the crew chase carries the site map, and the pre-event reminder carries the parking pass, every time, without you remembering.
Preview any automation against a sample event and send a test to yourself before you switch it live.

Leads inbox

Catch every enquiry, and reply without leaving 1pm.

Embed your enquiry form on your own website and new leads land in a triage inbox, not a shared mailbox everyone half-watches. Qualify them, reply in a thread, and turn a hot lead into an event in a couple of clicks.

Embeddable enquiry form: paste one snippet onto your site. Run several named forms (weddings, corporate, functions), each with its own fields, copy, and submit button.
Build the form from your own contact fields (text, choice lists, dates, numbers), mark what's required, and reorder by dragging, with a live preview as you edit.
Spam never reaches you. A hidden honeypot and optional Cloudflare Turnstile filter the bots, and the Spam tab clears itself after 30 days.
The inbox is a pipeline: New, Qualified, Converted, and Lost tabs with live counts, plus a red badge in the sidebar the moment a lead arrives.
Reply in a two-way email thread without opening your mail client. The lead's reply lands straight back in the thread, live.
Or just hit Reply in your own email client. 1pm emails you when a lead replies; answer that notification from your phone or Outlook and your message is relayed onward to the client as your venue, and logged in the thread. No app, no laptop, no copy and paste.
Jot an internal note in the same thread (a phone call, a reminder, who to chase) that's logged against the lead and clearly marked, but never emailed to them.
Every client-facing email lands in the same thread, badged so you can tell them apart: the auto-acknowledgement, the quote, the confirmation, the invoice, and anything an automation sent. One scroll tells you everything this client has ever been sent.
Attach files to a reply: upload on the spot or pull a brochure, menu, or floor plan from your file library, no email client needed.
Save reply templates with merge fields ([first name], [event date], [guests]) and drop one in with a click. Pin files to a template (that brochure or menu) and they ride along every time you use it.
Send from your own domain. Verify it once with the DNS records 1pm hands you, and every reply and auto-acknowledgement goes out as your venue, not a noreply@. Until it's verified, mail safely falls back to a 1pm address so nothing bounces.
Pin the files from the thread onto the event when the lead converts, so the floor plan and the running order they sent at enquiry are on the booking, not buried in an email.
Capture the start and end time, the company name, and a link to an existing contact right on the lead, so a returning client is recognised before you convert rather than after.
Convert to an event in two steps: match the lead to an existing contact (or create one), and 1pm seeds a tentative event ready to finish, with the times and contact already carried over.
Raise a quote straight off a lead and send it through the same thread. Invoices show under the quotes on the same lead, so the money story reads in one place.

Calendar

See the whole book at a glance.

A visual scheduler for everything on the books: month, week, and day views, colour-coded by status, with the times on every chip the way an operator reads a diary. Feeds run both ways: a one-way feed pushes your bookings out to Google, Outlook, or Apple Calendar, and an external calendar read in shows a Space's outside bookings as busy times.

Month, week, and day views. Every event chip leads with its start and end time, Google-calendar style, so the diary reads at a glance.
Colour-coded by status: enquiry, tentative (pencilled-in orange), confirmed, and completed. Filter the calendar by status, or by Space.
Hover any event for a preview card with the access and vacate window, Space and zone, pax, client, value, and a jump straight into its run of show.
Drag to reschedule: move an event to another day, or onto another Space row to change the room. Click an empty day to start a new event on that date.
Subscribe Google, Outlook, or Apple Calendar to a private one-way feed, so confirmed and tentative bookings sit alongside the rest of your week. Reset the link any time to revoke access.
Read a calendar in, too. Attach an existing Google, Apple, or Outlook feed (or anything fed by Acuity or Calendly) to a Space, and its outside bookings show up as busy times, so you can see a room's real availability at a glance. Read-only: 1pm never changes your calendar.
Import existing bookings from a calendar (.ics) file, so moving to 1pm doesn't mean re-typing your diary. Choose the status they land as.

Real-time run of show

Change the run of show once. Everyone already knows.

The run of show your crew see is live. When you move an item, swap a vendor, or push a time, every open crew view of the run of show updates within a second or two. No refresh, no republish, no group text. The connection indicator on each crew view shows whether they're live, syncing, or working offline.

Server-sent events stream changes to every open crew view in real time.
A clear Live / Syncing / Offline indicator on each crew view so you know what state they're in.
Offline reads still work from the cached copy. Updates catch up the moment the connection comes back.

BEO & function sheet

Speaks BEO, pax, access, vacate.

The fields a venue's department briefs already carry, in the same language your kitchen and AV teams already use. Service style, setup style, pax guaranteed, dietary summary, menu summary, bar package, AV notes, access from, vacate by. Called a BEO in hotels and banqueting, a function sheet almost everywhere else, and it works the same whether you cook the food yourself or the client brings a caterer.

BEO fields live on the event itself, so the brief travels with the run of show instead of as a separate PDF.
Per-owner autocomplete on Service style, Setup style, and Zone, so "Rounds of 10" or "Stage left" only need to be typed once.
Spaces are reusable: save your venue's rooms (or a park, a rooftop, a warehouse) with addresses and access instructions, then attach to any event.
A room can't be double-booked by accident. Two events overlapping in the same Space are blocked, with the clashing booking named, unless you deliberately allow concurrent use of that room.
Renaming or re-cutting a room? Move events to another Space in bulk, with a preview of exactly what will shift and a stop on anything that would clash.
Access from and Vacate by mark the load-in window. Multi-day events handle them cleanly because each item carries its own date.
On Professional you describe the food and drink in free text, which is all a dry-hire room or a contract-catered venue ever needs. On Hospitality you build and price the menu properly, and it flows onto the brief as real courses and dishes instead of a paragraph.

Compliance requests

Collect certificates, documents, and answers from every person.

Stop chasing fifteen suppliers by email for a public liability certificate, a parking pass count, or an updated dietary list. Send each crew member their own compliance request, or ask everyone the same question at once. Certificates, documents, and answers land on the event, tracked against what's still outstanding.

Per-crew requests: ask one supplier for a specific certificate, document, or detail (a public liability certificate, an updated headcount).
Event-wide requests: ask every crew member the same question at once. Responses are grouped by supplier under each request.
Get your terms accepted and signed. Add a Terms / Agreement request, pick a document from your versioned terms library, and choose what they have to do: tick to agree, type their name, or draw a signature on their phone. The exact version they accepted is frozen with a timestamp, so you keep what they actually signed.
Let people register themselves through a shared link or a QR code, instead of you adding every name by hand. They land on their own checklist the moment they sign up.
Attach a reference file or link to any request (a site map, a uniform photo, a sample certificate) so crew see exactly what you mean before they answer.
Map a request to one of your custom contact fields, so a supplier's answer (a licence number, a public liability certificate) writes straight onto their contact record and is there next time.
Track expiry dates on documents. Mark an upload field as needing an expiry and 1pm holds the date alongside the certificate, so a lapsed public liability policy surfaces before the event, not on the day.
Upload files directly to an event without going through a crew member, or attach a file to somebody's upload field on their behalf when they send it to you the slow way.
Review every uploaded file on a single page, with a reporting dashboard and printable report showing what's in and what's still outstanding.

Onboarding portals

Collect documents from a group with no event attached.

Sometimes you need paperwork from people, not a booking: the contractor register, the casual staff pool, the stallholder applications, the volunteer waivers. A Portal is a stripped-back record with no date, no venue, and no run of show, carrying only the part you actually want: a list of people, a checklist of things to collect, and a no-login link each person opens on their phone.

No date, no Space, no run of show. A Portal drops everything an event needs and keeps the people and the paperwork, so nobody is typing a fake date to make a form work.
Build the same requests checklist you would on an event: document uploads with expiry dates, text answers, choice lists, contact-field write-back, and a Terms / Agreement block to be signed.
People add themselves through a shared link or QR code, or you add them by hand. Either way they get their own no-login link to their own checklist.
Close a portal when the intake is done and both the sign-up link and the existing links stop working, without touching anything already submitted. Reopen it next season.
Portals sit in their own Onboarding section and stay out of your events list, your dashboard, your calendar feed, and your reports, so an intake register never pollutes the event book.

Event operations

When the day starts moving, the run of show keeps up.

Print a clean back-of-house copy for the kitchen folder. Filter the run of show down to one crew member when something's on fire. Crew tick off items as they go. Close out at end of shift with actual durations and a debrief that lands back on you.

Print the run of show as a black-and-white document with your logo, the event metadata, a crew contact sheet, and every item laid out for paper.
Filter the run of show by who's responsible, useful when one supplier needs a clean view to plan around.
Crew mark items complete as they happen. Each tick is visible to everyone on the link.
Close out at end of shift: capture actual durations against the planned ones, plus crew feedback for the venue.

Crew & responsibilities

Who's doing what, item by item.

Crew is what your contacts become once they're working a specific event. Assign people to the items they're responsible for, give each one a private brief, and they get a filtered view of just their part of the day, without ever creating an account.

Assign a Responsible person to each run of show item. The crew member sees the item on their view and a clear "Mine" filter.
Per-crew briefing notes ride alongside the public run of show, private to that one person.
Crew add a photo of themselves from their own portal (or you add it for them), so the day-of view shows a face, not just initials.
Assign a table and seat to each crew member or guest, with autocomplete that shows a running "N seated" count as you fill each table.
Rename "Crew" per event to whatever your world calls them (Team, Staff, Volunteers, Artists), and the label updates across the app, the share link, the print-out, and emails.
Crew tick items off as they happen, and every tick is visible to everyone on the link in real time.

Proposals

Build the proposal once. Send it as a live web page.

A block builder for the pitch you send before a booking is won. Drop in your logo, write the sales copy, then add smart blocks that pull the event's own details straight off its BEO. Save it as a reusable template, link it to a lead reply, and it goes out as a branded web page instead of a PDF nobody can open on their phone.

Build a proposal as a stack of blocks and drag them into any order. Save it as a reusable template, so the wedding pitch and the corporate pitch each live once and get reused on every lead.
Static blocks carry your own words: a Logo, a rich Text block (headings, bold, bullet lists), and an Image pulled from your Files library.
Smart blocks pull live event data, so the proposal is never out of date: the event details, the Venue, the BEO header (access and vacate, service and setup), the Menu, food and beverage, AV notes, and Pricing. Change the event and every proposal for it follows.
A Schedule block shows a curated client timeline: star the run of show items you want the client to see and only those appear, time and title, never the full back-of-house run of show.
Drop merge fields like [event name] and [event date] into your copy and they fill in per event. Pick the heading and body fonts from the same webfont library the menus use.
Preview as a real event while you build, so what you see on screen is exactly what the client will open.
The proposal is a branded web page at a private link, not an emailed attachment. It reads on a phone, stays off search engines, and never lands as a heavy PDF in a spam folder.
Link a template to a lead reply and the proposal goes out with your reply from the leads inbox, live against that lead's event, flipping from draft to sent the moment you hit send.

Appointments & booking

Let clients book a viewing without the back-and-forth.

Put a booking page online and clients pick a slot themselves: a venue viewing, a tasting, a consultation, in person, by phone, or over video. You choose which Spaces are bookable and when; 1pm handles the confirmation, the reminders, and any change of plan.

A public instant-book page branded with your logo and accent colour: the client picks a day from a month calendar, sees your open slots, and books in one step, no login.
Opt-in availability per Space: choose which Spaces take appointments and the hours they're open, with changeover buffers so two bookings can't sit back to back.
Phone, video, or in person. Video appointments hold their confirmation until you drop in the meeting link (Meet, Zoom, or Teams, with a create-a-link shortcut); in-person bookings carry the Space address.
Automatic confirmation and reminders: the client gets a confirmation on booking and a reminder a set time before, and the Space's contact can be reminded too.
Clients manage their own changes: a manage link lets them cancel or reschedule without emailing you, and you're notified either way.
Every appointment lands on your calendar alongside your events, in its own availability band, and never double-books a Space that's already holding an event.

Confirmations

Send the booking for sign-off, and take the deposit.

Turn a priced event into a client-facing confirmation: the BEO details and the costing on one page, frozen the moment you send. The client reviews it at a private link, approves it with their name, and the event becomes confirmed. Attach a deposit and they secure the booking on the spot.

Raise a confirmation straight off the event's pricing. It captures a snapshot of the BEO (access and vacate, service and setup, menu, bar, AV) and the priced lines, frozen at send, with an optional cover note and your terms.
Choose exactly what the client sees. Untick any block (AV, setup, bar, menu, the access and vacate window) to keep it off their copy while it stays on your internal record. The pricing always shows.
The client opens it at a private link, no login, reads every detail, then approves by typing their name and ticking to agree, or asks for changes. Approving moves the event to Confirmed.
Attach a deposit as a percentage of the total or a fixed amount, with its own due date. The confirmation breaks out the deposit and the balance still to come.
The client pays the deposit online at sign-off and the balance later, by card through Stripe, or you record a bank transfer or cash by hand. The balance due tracks live.
Bank transfer is a first-class option, not a footnote. A client who would rather transfer says so on the page, and 1pm raises their invoice and emails it to them as a PDF on the spot, so they have something to give their finance team without waiting on you.
The client's page walks them through three clear steps, Accept, Agree to terms, Pay deposit, auto-advancing so they always know what's left to do, and you can offer pay in full alongside the deposit for a client who'd rather settle it all now.
Attach your terms from a versioned terms library. The exact wording they agreed to is snapshotted onto the confirmation, so you always keep the version they actually signed, even after you update your standard terms.
Running a multi-day occasion? Group the events into a Program (a wedding weekend, a multi-day conference) and confirm the whole thing as one agreement: one sign-off and one deposit across the lot.
Every sign-off is logged with the signer's name, email, and a timestamp, so the approval is on the record. You get a bell and an email the moment they sign or decline.
Send it as a real PDF alongside the live link, or print the whole thing clean on A4 for the file.

Invoicing & quotes

Quote, invoice, and get paid where you run the event.

One document editor builds your pricing sheet, your quotes, and your invoices off a shared catalog of priced items. Send a quote from a lead, turn it into a confirmed event, raise the invoice, and take card payment online.

Card payments are powered by Stripe. Connect your own account, keep your own payouts, and pay no platform fee on top.

One editor for pricing, quotes, and invoices. Group lines into packages, drop loose lines between them, and drag to reorder. Each line carries a name, an optional description, quantity, and tax.
Build a reusable catalog of priced items in categories, then add a whole package to an event in one click. Per-head lines pull the event's pax automatically.
Every event keeps a living pricing sheet that feeds the pipeline value on your dashboard. Copy it to a draft invoice when you're ready to bill.
Raise a quote on a lead and send it through the lead thread. The client opens it at a private link, and accepting it creates a confirmed event with the pricing already seeded. Copy any quote to a draft invoice when it is time to bill.
Invoices follow the Xero model: the figures freeze when you send, while your business number, terms, and branding render live from your settings so the boilerplate stays current.
Every document is a real PDF, generated on our side rather than through a browser print dialog. Emailing an invoice, quote, or confirmation, you choose whether the client gets the live link, the PDF attached, or both, so an accounts department that wants a file to file gets one.
Bill a deposit and a balance as separate invoices, each numbered and each payable on its own, with the schedule shown on the document so the client can see what is due now and what is due later.
Take payment online: connect your own Stripe account (no platform fee) and a Pay now button appears on the public invoice. Card payments mark it paid automatically.
Save a card on file with the client's consent and charge the balance later without chasing them for details again.
Record manual payments (bank transfer, cash, cheque) too, with the balance due tracked live. Publish your bank details once and every invoice carries a Pay by transfer panel with the account and the reference already filled in.
Set your tax rates, due days, number prefix, and default terms once in account settings.
Set your account currency once and every figure, on your own screens and on the documents your clients see, shows in it, formatted correctly with a matching tax label.

Xero sync

Raise the invoice once. Xero gets it, itemised and tax-mapped.

Keep your books in Xero and let the two talk. Connect your Xero organisation and 1pm pushes your invoices and their payments straight across, so nobody is rekeying figures at month end. The sync runs one way, 1pm to Xero, so 1pm stays the source of truth for the invoice and Xero gets a faithful copy for the books.

Connect your Xero organisation once, then map it once: pick the sales account invoices post to, the bank account payments land in, and match your tax rates to Xero's. Set it and it sticks.
Every invoice goes across itemised, line by line, with the right tax on each. A service charge crosses as its own line at your default rate, a gratuity crosses untaxed.
Choose how invoices land: Draft (the safe default) drops each one into Xero for you to review and approve there, or Authorised sends them straight through as approved.
Payments follow the invoice. Record a payment in 1pm, whether by hand or through an online card payment, and it syncs to the bank account you mapped, with the amount, date, and balance matching what you see here.
Push invoices by hand from the sync console, one at a time or all at once, or turn on auto-push and let 1pm send each invoice the moment you issue it or get paid on it, in the background.
The console flags anything that didn't go across cleanly, with a count on the button, so a hiccup is something you notice, not something your accountant finds. Push the same invoice twice and it updates the one in Xero rather than creating a duplicate.

Run of show builder

Build the run of show without fighting the document.

Inline edits, smart time math, drag-to-reorder when you need it, auto-sort when you don't. Multi-day events group by date. Long agendas paste straight in.

Add items at the bottom of the list, persistent form means you can rapid-fire entries.
Auto-fills the next Start time from the previous item's end, so a 30-min item at 4:00pm leaves the next at 4:30pm.
Click any cell to edit. Drag the handle to override sort. Multi-day events get a Date column automatically.
When an item runs over, a Push control starts the next item exactly when this one ends, or Push all slides the rest of the day by the same amount and keeps the gaps, with one-click undo.
Items that share a start time are grouped so two things happening at once read as parallel, not as a mistake.
Save a polished event as a template and reuse it forever, the supported way to duplicate an event.
Paste an existing run of show from Word, Google Docs, or a spreadsheet, and 1pm parses it into rows.
Select several items and act on the lot: shift them all by an hour when the ceremony moves, or delete them together when a whole segment is cut.
Copy the whole run of show out as clean text or a spreadsheet-ready block, for the one supplier who insists on having it in their own document.
Give an item's details real formatting (headings, bold, bullet lists) when a line needs to carry a shot list or a set of cues rather than a sentence.

Tasks & workflows

The to-do list for the run-up, and the manual behind it.

Every event carries a task list for the work before the doors open: chase the deposit, confirm the caterer, order the flowers. Save a job as a reusable workflow, write down how each step is actually done, and print the lot as a procedures manual you can hand to somebody on their first day.

A task list on every event for the planning work, kept separate from the run of show (which is the day itself).
Break a task into steps when one line is not enough. "Confirm the caterer" becomes send the numbers, chase the dietaries, sign off the menu, each ticked off in its own right.
Reusable workflows: save a standard set of steps (a wedding prep list, a corporate setup list) once and apply it to any event in a click.
Write the procedure into each step, so a workflow stops being a memory aid for whoever wrote it. "Check the cool room" becomes how to check it, what it should read, and where to log it. Written once and read by every task made from it, so correcting it corrects everything.
Sort workflows into your own categories and put those categories in a deliberate order. Safety first, pack down last, because a manual has a running order and alphabetical is not it.
Print the whole library as a procedures manual: a branded PDF with every workflow under its section, each step numbered with its written procedure. It reads live off your workflows, so there is no stale copy to remember to regenerate.
Assign tasks to your team and see who completed each one, so nothing falls between people.
Automations can create the tasks for you: wire a workflow to a trigger (a booking confirms, an event is a week out) and the list appears on its own.

Home dashboard

What's on this week, and where's the pipeline at.

Sign in and the dashboard puts the next seven days on the left and the pipeline on the right. One click into any event's ROS, with access times shown alongside start times so load-in reads as plainly as the headline.

Today and the next seven days, grouped by day. Every event is a one-click jump straight into its run of show.
Access times sit alongside start times, so the dashboard reads the way an operator thinks: when can crew load in, when does the thing itself begin.
KPI tiles for active events, confirmed bookings, total events, and pipeline value across the active stages.
Pipeline-by-status chart with a single-click toggle between event count and quoted value, in your currency.
Past and cancelled events stay out of the pipeline chart so dead pipeline doesn't dilute the picture, but they still count in the all-time totals.
Drag the tiles and panels into the order you want and the layout sticks, so the dashboard opens the way you read it.
Call things what your world calls them. Rename "Event" to Booking, Job, Function, or Portal, and the word changes everywhere: the nav, the buttons, the emails, and the share links.
Hide the parts of the sidebar you never touch, per person, so a duty manager and a sales lead in the same account each get the nav they actually use.

Notifications

The moment something needs you, you know.

A bell in the top bar lights up the instant a client signs or declines a confirmation, a lead replies, or a payment lands, so the things that move a booking forward never sit unseen in a mailbox.

A bell in the top bar with an unread count for confirmations signed or declined, lead replies, and payments received.
Each alert links straight to what needs you: the confirmation, the lead thread, or the invoice. One click and you are there.
The same events email you too, so a signed booking, a declined one, or a payment reaches you even when you are not in the app.
Clear the lot with Mark all read once you have caught up.

Team access

Bring a colleague into the account.

Need a second pair of hands in the same account? Invite a colleague by email, add a seat, and they work inside your account as you: build events, edit the run of show, manage contacts, send share links. They never need a subscription of their own. Your money, your identity, and who else gets in stay yours alone.

Pay per seat, on your bill. Add a colleague and their seat is added to your subscription, so nobody on your team is buying their own 1pm. Add and remove seats as the team changes and the cost follows.
Invite a colleague by email. Once they sign up and accept, they get admin access to your events, contacts, spaces, requests, branding, custom fields, and the operational settings that run the venue.
They switch into your account and act as you, so crew links, branding, and history all stay under the one account. A clear indicator in the top bar shows when someone is working in your account.
The owner-only things stay owner-only: your subscription and payment details, your Stripe and Xero connections, two-factor, the account export, sender domain, deletion, and managing who has access.
Revoke access, or let them leave, at any time. Access is checked on every request, so removing someone takes effect immediately, and the seat comes off your bill.

Reports

The numbers behind the book.

21 reports across money, sales, events, and crew, grouped by the question each one answers. Every report filters by date and exports to CSV (Excel-safe) or prints clean in full black for the management pack. The kitchen reports are on Hospitality.

Money & invoicing

Revenue: Invoiced, paid, and outstanding across any period, with overdue invoices flagged so nothing slips.
Invoices: Every invoice in a date range, or just what is still owed bucketed by how overdue it is as a chase list.
Payments received: Every payment that landed in the period by date, broken down by method (card, cash, bank transfer).
Deposits & balances: Every confirmation with its deposit, what has been collected, and the balance still outstanding, with overdue balances flagged so nothing slips.
Tax summary: Tax collected by rate for your sales-tax or BAS filing, with per-invoice detail that ties back to revenue.
Revenue by item: What actually sells, by category and individual line, so you can see which packages and menu items earn their place.

Sales & leads

Sales pace: Bookings and pipeline value by event date, compared against the same point last year, so you can see how the book is filling.
Leads: The enquiry pipeline (new, qualified, converted, lost) with a conversion rate that never counts spam.
Lead sources: Which capture form pulls the most enquiries, which converts best, and how fast you reply to each.
Conversion funnel: Where the pipeline leaks: leads received, quoted, and converted, with the drop-off at each step.
Quotes: Quote win rate and value over a period: raised, accepted, declined, and still out.
Event type performance: Which event types you draw, which of them convert, and what each one is worth.
Revenue by salesperson: Booked revenue grouped by whoever owns the sale, with won events, average per event, and share of the total.

Events & spaces

Events: Every booking in a date range with Space, pax, status, and value, totalled.
Space utilization: How hard each room works: bookings, days in use, fill rate against capacity, and revenue, including the rooms sitting idle.
Average spend: Yield per event and per cover, split out by Space and service style.

Clients & crew

Top clients: Your best customers by booked value, with how often they book and what they have paid.
Contacts: Your whole address book, filterable by tag, rating, and search, with a portal link for each.
Crew: The crew on a chosen event, listed alphabetically or grouped by tag or compliance status.
Crew utilization: Who is booked across events and who is idle, by tag, with each supplier's next booking.
Requests: A grid of every person against every request for a chosen event, showing their actual answers, with a problems-only view for chasing.

+ Hospitality

Everything in Professional, plus the kitchen

The catering and back-of-house stack for caterers and F&B-led venues. Hospitality includes every Professional feature above and adds these. Compare plans.

F&B menus Hospitality

Build the menu once, attach it to any event.

A reusable library of your food and beverage menus, built as courses and dishes and priced the way you actually sell them. Attach one to an event and it flows straight onto the BEO, the client confirmation, the crew briefing, and the bill. Then print it as a real, presentable menu card for the table.

Build each menu in the Menus library as courses and dishes, then attach it to any event. Build it once, reuse it on every booking that serves it.
Price a menu prix-fixe (a per-head or flat price) or a la carte (price each dish), so a set banquet menu and a pick-your-own dinner both fit.
Add and edit dishes inline the same way you build the run of show, drag to reorder courses and dishes (and the menu cards themselves), and pull dishes straight from your items catalog as a snapshot.
Tag each dish with dietary options (vegan, gluten free, nut free, and your own). They show as short codes on the dish, roll up into a spelt-out legend on the printed menu, and feed the kitchen dietary summary.
Print it as a real menu, not a data report: a centered menu card with your default logo at the top (its white background blended into the paper), one menu per page, in full black so it survives a photocopy.
Pick the fonts live for the menu name, courses, and dishes, and print to A4 or US Letter (whatever your printer is set to), with the 1pm chrome and footer dropped so it reads as your menu.
Copy any menu out as clean plain text to paste into a design tool like Canva or an AI prompt, or export the lot to CSV.
Attach a menu on the BEO tab and it renders course-grouped (no per-dish prices) on the planner BEO print, the crew BEO, the client confirmation, and the live crew briefing. Your free-text Menu notes stay alongside as supplementary detail.
Add the menu to charges on Billing: a prix-fixe menu drops a single line, an a la carte menu drops its priced dishes grouped under the menu name, so the costing matches what the kitchen plates.
Made a menu you no longer run? Archive it to clear the library, then restore it later. Nothing is deleted out from under a past event.
Publish a menu or price list online as a public, read-only page, so your own website can link to a live menu that updates whenever you change it, no re-uploading a PDF.

Recipe & food costing Hospitality

Know what a plate costs before you price it.

Cost your menus from the ground up. Enter what you pay for ingredients, build recipes that roll up to a cost per serving, and see plate cost, food cost percentage, and margin on every dish and menu. Internal only, so your clients never see the numbers behind the price.

Costed ingredients: enter the pack price and 1pm works out the cost per usable unit after waste, in whatever unit you buy in (metric, US, or AU volumes), with count bridges so you can cost eggs by weight and lemons each.
Multi-supplier price lists: keep more than one quote per ingredient, and 1pm flags where a cheaper supplier would save you money and by how much.
Recipes that scale: set a recipe's yield and get batch cost and cost per serving, with sub-recipes (a sauce inside a dish) and cycle detection so nothing loops on itself.
Plate cost, food cost %, and margin on each menu, drawn straight from the recipes behind your dishes, flagging any dish or menu running above a target food-cost percentage.
Printable cost cards for the kitchen: a line-by-line breakdown of each recipe with every ingredient's share of the plate.
Feeds the kitchen reports, recipe cost cards, menu food cost and margin, and an ingredient price list, so the numbers are always a click away.

Kitchen reports Hospitality

Covers, plate cost, and margin.

5 kitchen reports for the catering side: covers and dietaries, printable menus, menu food cost and margin, recipe cost cards, and an ingredient price list. Same date filters, CSV export, and clean print as every other report.

Kitchen & costing

Catering & covers: Covers served over a period, the service-style mix (plated, cocktail, buffet), and dietary totals across events.
Menus: Print or export one or more of your menus, each grouped Menu, Course, Dish, as a kitchen and front-of-house sheet.
Menu food cost & margin: Plate cost, food cost percentage, and margin for each menu, flagging anything above your target. Internal only.
Recipe cost cards: Batch cost and cost per serving for each recipe, line by line, with each ingredient's share of the plate.
Ingredient price list: Cost per usable unit for every ingredient after waste, with the current supplier and a cheaper-quote flag.

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