Crew photos and avatars

Putting a face to a name matters when you're running a door at check-in with thirty crew you've never met, or briefing a banquet team you booked through three different suppliers. Crew can now add a photo of themselves from their portal, and that photo becomes their avatar everywhere they appear in 1pm: the planner's contacts list, the crew portal, and the share-link panels. Avatars also now represent the person rather than the company, so a contact reads as themselves and not as their employer's initials.

How crew add their own photo

A crew member opens their portal (the single bookmarkable link that lists every event they're on) and finds a "Your photo" card. They tap it, choose a photo from their phone, and it's set. They can replace it or remove it any time from the same card; nothing is permanent.

Once set, the photo shows in the portal header, on your crew list, and on the share-link panels, so you and the rest of the team see who they're dealing with.

Adding a photo on a crew member's behalf

Plenty of suppliers will never get around to setting a photo, and sometimes you want their face on the check-in list regardless. You can also add or change a crew member's photo yourself: open the contact (Contacts, then click the row), and use the photo section on the form. It's the same photo the crew member would set from their own portal, just set by you.

What happens to the image when it's uploaded

The upload is built to be quick and to respect privacy:

• It's resized in the browser. The image is scaled down to roughly 400 pixels before it ever leaves the phone or laptop, so even a huge camera photo uploads fast on venue Wi-Fi.
• Location data is stripped. Resizing the image in the browser drops the EXIF metadata, including any GPS coordinates the phone tagged the photo with. You're not shipping someone's home location to a server along with their selfie.
• iPhone HEIC photos are caught early. Apple's HEIC format isn't displayable everywhere, so 1pm detects it and asks for a JPEG instead, with a short note on how to export one, rather than failing silently after the upload.

A photo is treated as crew identity, not as a document or a file attachment, so it doesn't clutter the event's Files list or any request.

Avatars now represent the person, not the company

Before this change, an avatar showed the initials of the contact's company. A contact named Sally Kent who works for Basic Productions showed up as "BP" everywhere, which is no help at all when you're trying to spot Sally in a list.

Now the avatar represents the person. If there's a photo, you see the photo. If there isn't, the initials fall back to the person's first and last name, so Sally Kent reads as "SK". Contacts that are company-only, with no person name attached, still work exactly as before. This applies everywhere an avatar renders: the contacts list, your photo section, the crew portal header, and the share-links panel.

The contact form also gained a small context header above its tabs, showing the company alongside the person's name. Whichever tab you're on (Details, Events, Emails, Requests), you can always see at a glance whose record you're looking at.

Where the photos live and what happens to them

Photos render through a single shared avatar component, always circular and centre-cropped with an initials fallback, so a missing photo never leaves a gap in the layout.

A crew member's photo is part of their record, so it's handled with the rest of your data:

• It's removed when you delete the contact, and when an account is deleted or swept under the inactivity policy.
• It's included in your account data export, under the files section, so a download of your data contains the photos too.

Troubleshooting

The crew member set a photo but I still see initials. Refresh the page. The avatar updates live in most places, but a stale tab can lag; a refresh always shows the current photo.

My iPhone photo was rejected. That's the HEIC format. In your iPhone camera settings, switch Formats to "Most Compatible", or open the photo and export or share it as a JPEG, then upload that. The on-screen message links to the same steps.

I removed a photo but it still appears somewhere. Removal is immediate, but as above an open tab elsewhere can hold an old copy until it refreshes. If it persists after a refresh, get in touch at [email protected].