Renaming crew on an event

"Crew" is a fine default, but it isn't what every team calls itself. A gala runs on volunteers, a hotel runs on staff, a conference leans on suppliers and contractors, and a wedding might just have a team. 1pm now lets you set your own word for crew on each event, and that word follows through everywhere the event is shown: the planner screens, the share link your people open, and the printed run of show.

It's a per-event setting, so a charity fun run can say "Volunteers" while the corporate dinner next door says "Suppliers", both from the same account.

Where to set it

Open an event and edit its details, then go to the Options tab. The first section there is Wording, with two boxes:

• Crew, plural (a group) is the word for more than one of them: volunteers, staff, suppliers, team.
• Crew, singular (one of them) is the word for a single person: volunteer, staff member, supplier, team member.

Fill in both and save. Leave either blank and that one falls back to the 1pm default ("crew" for the group, "crew member" for one). You can change them as often as you like; nothing about your existing crew, links, or assignments is affected, only the label they're shown under.

Why there are two boxes

English plurals are not always a tidy "add an s". A single "staff member" is a group of "staff", and one "person" is several "people". If 1pm guessed the singular from the plural it would get a fair share of them wrong, so you tell it both and every sentence reads naturally. Set the plural to "Staff" and the singular to "staff member" and a heading reads "Staff" while a line about one of them reads "this staff member".

Lowercase reads best

Type your words in lowercase. Most of the time the label appears mid-sentence ("assign this volunteer", "no suppliers yet"), where lowercase is correct. When the word starts a heading or a sentence, 1pm capitalises the first letter for you, so "volunteers" becomes "Volunteers" at the top of a panel without you keeping two versions. If you type "AV Crew" or a proper noun with deliberate capitals, those are kept as you wrote them. Each box holds up to 50 characters.

Where the new word shows up

Once saved, your wording replaces "crew" across that event:

• Your own screens for the event, including panels, buttons, and counts.
• The share link your people open on the day.
• The printed and PDF run of show.

The change applies on the next page load. There's no live re-label of a screen someone is already looking at, so if a teammate has the event open, a refresh shows the new word.

Emails are the exception. The crew invite and the other crew emails are editable templates you write yourself in Automations, so their wording is whatever you typed rather than something 1pm substitutes your label into. If you rename crew to volunteers and want the invite to say so, edit the template as well.

When the event also collects RSVPs

If the event has RSVPs turned on, the audience is guests as well as crew, so the combined heading leads with guests and then uses your word: with the plural set to "Volunteers" the section reads "Guests & Volunteers". Guests come first because that ordering is what tells you at a glance that the list holds both. Your custom word still slots into the second half.

A few examples

• Charity or community event: plural "Volunteers", singular "volunteer".
• Hotel or venue operations: plural "Staff", singular "staff member".
• Conference or corporate production: plural "Suppliers", singular "supplier", or "Contractors" / "contractor".
• A small wedding: plural "Team", singular "team member".

Troubleshooting

I changed the wording but still see "crew" somewhere. Refresh that screen. The new word is applied on page load, so an open tab keeps the old label until it reloads.

The word looks wrong in the middle of a sentence (capitalised when it shouldn't be). Re-open the event's Wording section and enter the word in lowercase. 1pm capitalises it for headings automatically, so you only ever need the lowercase form.

I want this to apply to every event, not just one. Set an account default instead of retyping it. There are two ways in, and both do the same thing:

• Tick Set as default under the two boxes when you save an event. The wording is copied up to your account from there.
• Or go to Account, then Profile, then the Wording tab, and fill in the Crew wording card. Both boxes suggest the common choices (crew, staff, volunteers, team, suppliers, contractors) and accept anything else you type.

Either way it's a starting point for new events, not a rename of old ones. Events that already exist keep the wording they have, which is what lets the charity fun run stay on "Volunteers" while everything you create from now on starts as "Staff". To change an existing event, set it on that event.