Free trial
The free trial gives you full access to 1pm with no credit card required. While 1pm is in early beta the trial runs for 120 days, long enough to take a real event from enquiry through to event day and see how the whole thing holds up.
This article explains how the trial works, what happens when it ends, and how to add a payment method when you're ready to continue.
How the trial works
Your free trial starts the moment you create your account. You get the full version of 1pm for 120 days. No features are held back, no events are limited, no crew limits. Everything available on a paid subscription is available to you on the trial.
We set the trial this long on purpose. Events have long lead times: a wedding or a corporate gala is often booked three to six months out, so a 30-day trial never lets you run the product against a real event cycle. 120 days does. It is an early-beta length and will come down for new sign-ups once the app settles, but anyone who starts a trial keeps the length they started with.
You do not need to enter a card or any payment details to start the trial. There are no automatic charges during the 120 days.
You can check your trial status any time by going to Billing in the app. The page shows the number of days remaining and the exact date the trial ends.
Pricing after the trial
When you're ready to continue past the trial, 1pm has two prices:
- Monthly: $18.75 per month
- Annual: $180 per year, which works out to $15 per month and saves you $45 over twelve months of monthly billing
Both plans include the same features. The annual plan is just cheaper if you know you're staying.
Adding a payment method
You can add a card any time during the trial, or wait until the last day. Either way, you won't be charged until the trial period ends.
To add a payment method:
- Open Billing in the app.
- Click Manage billing and payment.
- You'll be taken to Stripe's secure customer portal in your browser.
- Add your card details. While you're there you can also choose monthly or annual.
The Stripe portal is hosted by Stripe directly. 1pm never sees or stores your card details. All payment information is handled by Stripe.
Adding a card early does not shorten your trial. You keep all 120 days of free access. When the trial ends, the first charge happens automatically and your account becomes active.
What happens when the trial ends
If you've added a payment method, your subscription becomes active automatically. The first charge goes through on the day your trial ends and your access continues with no interruption. There's nothing else for you to do.
If you haven't added a payment method, your account moves to a paused state. This is what changes when paused:
- You can still sign in to your account.
- You can still view and edit everything you've already built. Your events, timeline items, runs of show, contacts, and crew assignments are all still there, and you can keep editing them.
- Your existing crew share links keep working. Your crew can still open them on event day and see the timeline. Crew access is never affected by your billing status.
- You cannot create new events, new timeline items, or new crew until you add a payment method.
In other words, nothing is taken away. The only thing the pause blocks is creating new things. Add a card any time and full access returns immediately.
Cancelling
You can cancel any time, before or after the trial ends, from the same Stripe customer portal. Open Billing, click Manage billing and payment, and choose to cancel inside the portal.
If you cancel during the trial, you keep access until the original trial end date and the account stops without any charge.
If you cancel a paid subscription, you keep access until the end of the period you've already paid for. After that, the account stops and no further charges happen. You'll see a note on the Billing page showing the date your access ends, so you can change your mind through the portal if you want.
Switching between monthly and annual
You can switch between the monthly and annual plan at any time inside the Stripe customer portal. If you switch from monthly to annual partway through a billing cycle, Stripe automatically prorates the change. You get credit for the unused portion of your monthly plan applied to the annual one.
Invoices and receipts
Every invoice and receipt is available in the Stripe customer portal. Open Billing, click Manage billing and payment, and you'll see a list of past invoices you can download or print at any time.
Frequently asked questions
Will I be charged automatically when the trial ends?
Only if you've added a payment method. With no card on file, no charge happens. The account simply pauses.
Can I extend the trial?
The trial is 120 days while we're in early beta. If you have a specific reason to need more time, email [email protected] and we'll work something out.
Do I lose my data if my trial expires without a payment method?
Not for a long time. Your account, events, runs of show, contacts, and crew links are kept for 150 days after the trial ends. Add a payment method within that window and you pick up exactly where you left off. Well before the deadline we send a series of reminder emails (around 60, 30, 7, and 1 day out) so the account is never deleted out from under you. Only after that whole window passes with no sign of you coming back is the account removed.
Do my crew lose access when my trial ends?
No. Crew share links keep working regardless of your billing status. Your crew never gets locked out because of an account issue on your side.
What if I'm in the middle of an event when the trial ends?
You can continue running the event. Editing existing timeline items and updating times still works while paused, and your crew links stay live. The only thing blocked while paused is creating new events, new timeline items, or new crew. Adding a payment method removes the block immediately.
Where can I find my next billing date?
Once your subscription is active, the Billing page shows your next billing date. Stripe's customer portal also shows it, along with your full payment history.