Free trial

The free trial gives you full access to 1pm with no credit card required. It runs for 30 days, enough to set up your venue, move real events in, and share a run of show with your crew to see how the whole thing holds up.

This article explains how the trial works, what happens when it ends, and how to add a payment method when you're ready to continue.

How the trial works

Your free trial starts the moment you create your account. You get the full version of 1pm for 30 days on the plan you picked at signup. No features are held back and events are unlimited. The trial includes the same 25 active crew as a paid plan, and you can invite up to two teammates free; add a payment method to invite more.

Events have long lead times: a wedding or a corporate gala is often booked three to six months out, so 30 days won't always span a full booking-to-event-day cycle. That's fine. The trial is there to get set up, bring real events in, and see how 1pm fits the way you work. You can add a card at any point without being charged until the trial ends, and if you genuinely need more time to evaluate against a live event, email [email protected] and we'll sort something out.

You do not need to enter a card or any payment details to start the trial. There are no automatic charges during the 30 days.

You can check your trial status any time on the Account page (click Account on the right of the navbar). The page shows the number of days remaining and the exact date the trial ends.

Pricing after the trial

When you're ready to continue past the trial, you pay for the plan you're on, monthly or annually:

• Professional: $20 per month, or $192 per year, which works out to $16 a month and saves $48 over twelve months.
• Hospitality: $40 per month, or $384 per year, which works out to $32 a month and saves $96.
• Extra users: $4 per month each, or $38.40 per year, on either plan.

Monthly and annual include exactly the same features. Annual is just cheaper if you know you're staying. How subscribing works covers the plans in full.

Adding a payment method

You can add a card any time during the trial, or wait until the last day. Either way, you won't be charged until the trial period ends.

To add a payment method:

1. Open the Account page.
2. Click Manage billing and payment.
3. You'll be taken to Stripe's secure customer portal in your browser.
4. Add your card details.

To pay annually instead of monthly, use Switch to annual billing on the Account page. You can do that during the trial too, and nothing is charged until the trial ends.

The Stripe portal is hosted by Stripe directly. 1pm never sees or stores your card details. All payment information is handled by Stripe.

Adding a card early does not shorten your trial. You keep all 30 days of free access. When the trial ends, the first charge happens automatically and your account becomes active.

What happens when the trial ends

If you've added a payment method, your subscription becomes active automatically. The first charge goes through on the day your trial ends and your access continues with no interruption. There's nothing else for you to do.

If you haven't added a payment method, your account moves to a paused state. This is what changes when paused:

• You can still sign in to your account.
• You can still view and edit everything you've already built. Your events, timeline items, runs of show, contacts, and crew assignments are all still there, and you can keep editing them.
• Your existing crew share links keep working. Your crew can still open them on event day and see the timeline. Crew access is never affected by your billing status.
• You cannot create new events, new timeline items, or new crew until you add a payment method.

In other words, nothing is taken away. The only thing the pause blocks is creating new things. Add a card any time and full access returns immediately.

Cancelling

You can cancel any time, before or after the trial ends, from the same Stripe customer portal. Open the Account page, click Manage billing and payment, and choose to cancel inside the portal.

If you cancel during the trial, you keep access until the original trial end date and the account stops without any charge.

If you cancel a paid subscription, you keep access until the end of the period you've already paid for. After that, the account stops and no further charges happen. You'll see a note on the Account page showing the date your access ends, so you can change your mind through the portal if you want.

Switching between monthly and annual

You can switch between monthly and annual billing at any time from the Account page, including during the trial, when nothing is charged until the trial ends. After the trial the change is prorated. Managing your subscription covers how.

Invoices and receipts

Every invoice and receipt is available in the Stripe customer portal. Open the Account page, click Manage billing and payment, and you'll see a list of past invoices you can download or print at any time.

Frequently asked questions

Will I be charged automatically when the trial ends?

Only if you've added a payment method. With no card on file, no charge happens. The account simply pauses.

Can I extend the trial?

The trial is 30 days. If you have a specific reason to need more time, email [email protected] and we'll work something out.

Do I lose my data if my trial expires without a payment method?

Not for a long time. Your account, events, runs of show, contacts, and crew links are kept for several months after the trial ends. Add a payment method within that window and you pick up exactly where you left off. Before anything is removed we send a series of reminder emails (around 60, 30, 7, and 1 day before deletion) so the account is never taken out from under you. Only after that whole window passes with no sign of you coming back is the account removed.

Do my crew lose access when my trial ends?

No. Crew share links keep working regardless of your billing status. Your crew never gets locked out because of an account issue on your side.

What if I'm in the middle of an event when the trial ends?

You can continue running the event. Editing existing timeline items and updating times still works while paused, and your crew links stay live. The only thing blocked while paused is creating new events, new timeline items, or new crew. Adding a payment method removes the block immediately.

Where can I find my next billing date?

Once your subscription is active, the Account page shows your next billing date. Stripe's customer portal also shows it, along with your full payment history.