The emails 1pm sends and what to do about them — Help

1pm sends emails sparingly. We are not a marketing-heavy product and there is no weekly digest, no "you might also like" upsell, no re-engagement campaign sent to dormant accounts. Almost every email 1pm sends is in direct response to something you (or your crew) did.

This article catalogues the lot: what gets sent, when, why, and what you can do if you'd rather not receive a particular one.

The sender domain

Every transactional email from 1pm comes from the mail.1pm.app sender domain. Replies route to [email protected], which is a real inbox a real person reads.

Emails you may received after signing up for a free trial, or on an ongoing basis (until you unsubscribe) containing links, information and tips come from updates.1pm.app and these are generally automatically sent (until unsubscribed or the email flow ends).

If you're sifting your inbox for a missing message, search "1pm" or "mail.1pm.app" rather than the subject line. Search across all folders and tabs (Promotions, Updates, Spam, Junk), since the first time 1pm emails a new address the receiving server often hasn't decided where to file us yet.

Account-related emails

These are tied to your 1pm account itself. You get them because of something you did on your sign-in or account settings.

The welcome email. Sent the moment you sign up. Confirms your account is created and links you back into the app. One-off.
The email-verification code. A six-digit code sent the moment you sign up, and again whenever you resend. Valid for 30 minutes. See Verifying your email address.
The password-reset link. Sent whenever you tap Forgot password? on the sign-in page. Single-use, valid for 24 hours. See Resetting your password.
The email-change confirmation. Sent to your new email address when you change the email on your account. The link in this email is the only way the change actually goes through; if you never click it, the change is dropped. See Your profile and display name.
The 2FA backup-code notice. Sent when you enable two-factor authentication. Contains a printable set of backup codes in case you lose your authenticator app. See Two-factor authentication.
The export-ready notice. Sent when an account data export you requested is ready to download. See Exporting your account data.
The account-deletion confirmation. Sent the moment you confirm account deletion, summarising what's gone and where any retained business records live. See Deleting your 1pm account.
The inactivity warning. Sent when an account has been dormant long enough that automatic deletion is on the horizon (typically a 60-day window between the warning and the actual deletion). The email tells you exactly when the deletion would happen and links to sign back in to halt it. See Inactivity and automatic deletion.

You can't unsubscribe from these. They are direct responses to things you asked for or to events that affect the account itself. If you don't want them, the lever is to not do the action that triggers them (don't request a password reset, don't change your email, etc.).

Informative emails

We send some emails from updates.1pm.app depending on your current status within the app. For example, if you are a trial user we may send you occassional email updates reminding you when your trial is about to end. You might call emails from updates.1pm.app nurturing emails to help point you in the right direction. Emails from updates.1pm.app are sent automatically in a sequence depending on what status or action you have taken.

You can unsubscribe from udpates from within any of the emails sent by updates.1pm.app

Billing emails

These come from Stripe directly, not from 1pm, but they're sent on 1pm's behalf and you signed up to receive them when you added a payment method.

Receipts for each successful charge. Sent the moment Stripe successfully bills your card.
Failed payment notices. Sent each time Stripe attempts to charge your card and the attempt fails (expired card, declined, bank block). Stripe retries automatically over a few days. See Managing your subscription.
Trial-ending heads-up. Sent a couple of days before your trial ends, so you have time to add a card if you want continuous access.
Subscription-state notifications. Sent on cancellation, on resumption, and on plan changes (monthly to annual or vice versa).

You can update the billing email address Stripe uses for these inside the Stripe customer portal. If you want them to go to your bookkeeper rather than you, set the billing email there.

Crew-side emails

These are the emails your crew receive after you've shared their run-of-show link. You can think of them as "things 1pm sends on your behalf when you ask it to."

The share-link invitation. Sent when you click Email link in the Share panel for that crew member. Contains a single, tokenised URL to their run-of-show view, with a short note from you (or a default note) and your branding (logo + accent colour) if you've set one. See Sharing the live link.
The request email. Sent when you ask a crew member to upload a document or answer a question (e.g. via the Asking crew for documents and info flow). Contains a deep link straight to the request form on their crew page.
The event-request email. The same shape as a crew request, but sent to every crew member assigned to the event in question, asking them all for the same thing. See Asking everyone for the same thing.
The RSVP invitation. Sent when RSVP mode is enabled on an event. The body asks them to confirm whether they're attending, what dietary needs apply, and any extra fields you've added. See Collecting RSVPs from your crew.

Each of these is triggered by an action you take in the planner. The five-minute resend cooldown on the share-link button prevents accidental duplicate sends.

Crew don't get any other email from 1pm. There is no nag email, no reminder, no "your event is in two days" automatic push. If you want crew to be reminded, send the link again manually a day before the event.

How to stop a particular email

The honest answer for most emails is: stop the action that triggers them.

For share-link invitations: copy the link from the Share panel and send it via your own channel (text, WhatsApp, etc.) rather than clicking Email link. The crew member gets the link the same way; 1pm doesn't send anything.

For request and event-request emails: build the request, but skip the automatic send by sharing the link to the request manually. The crew can still respond; you just got there a different way.

For RSVP invitations: the same. You can copy the RSVP URL from the event and send it however you like. The RSVP page works without the invitation email having been sent.

For billing emails: change the billing email in the Stripe portal to a different address (e.g. your accountant's), or, if you genuinely want them off, accept that you'll lose visibility into failed payments and missed charges. The trade-off is rarely worth it.

For account emails: you can't stop these and you wouldn't want to. If your inbox is being flooded with verification codes, it's usually because someone is bashing the Forgot password form. Email [email protected] and we can look at the pattern from our side.

What if I'm getting too many emails

This is almost always a share-link cascade e.g. you sent every crew member their link in one sitting, and each of those went to a real address that also forwarded to you for some reason. Common culprits: a shared inbox that aliases to multiple recipients, an email forwarding rule that copies you on outgoing mail, a CRM that's been wired in to BCC everything sent from the account.

Look at the From and To headers on a couple of the recent messages. The To will tell you which crew the message was actually addressed to, and from there you can trace why your inbox is getting copies.

What if I'm not getting emails I should be getting

Same checklist as missing crew-link emails: check spam, junk, Promotions/Updates, your company email gateway. Verification emails and password resets are especially likely to be quarantined by corporate mail filters because they look like account-takeover bait.

If you've been through that checklist and an email genuinely isn't reaching you, email [email protected] from a different address. A real person reads that inbox and can check the send log on our side.

Daily send limits

There's a daily limit of 200 outgoing emails per 1pm account per day. This catches you if you're running a very large event with a 200-plus crew share links being sent in quick succession. The limit resets at midnight UTC. Hitting the cap is rare; if you do, copy-link is the workaround.