Signing up

Creating a 1pm account takes about thirty seconds. Confirming your email is optional but recommended.

This article walks through both.

What you need to sign up

You need three things:

• A real email address. Gmail, Outlook, your work email, or any other legitimate address all work. Disposable inboxes like yopmail or mailinator are blocked, and so is an address that looks like it can't receive mail (usually a typo in the domain).
• A password of at least 8 characters. Length is the only rule: no forced capitals, digits or symbols.
• A web browser. There's nothing to install.

You do not need a credit card. You do not need to enter billing details. Your 30-day free trial starts the moment you create the account.

How to sign up

1. Go to 1pm.app and click Create account.
2. If a plan choice is shown (Professional or Hospitality), pick one. You can change it later.
3. Enter your email address.
4. Choose a password, then re-enter it to confirm.
5. Read the Terms of Use in the panel on the form, and tick the box beside them. This one is required: the form won't submit without it.
6. Click Create account.

Signup takes about five seconds. During that time, 1pm:

• Creates your account.
• Starts your 30-day free trial. No charge, and no card required.
• Records your acceptance of the terms, with the date and the version you agreed to.
• Loads sample data, so you land on a populated account rather than an empty one.
• Sends you a welcome email.
• Sends you a 6-digit verification code so you can confirm your email when you're ready.

When it's done, you're signed in and on Leads, which is where 1pm lands you.

The sample event

A new account arrives with one worked example already in it: an awards gala, with a full run of show, crew on it, BEO detail, requests, notes and working share links. It's there so you can see a finished event before building your own.

It's yours to delete whenever you like. Everything in the sample is tagged as sample data, and Remove sample data clears the whole lot in one click. That button lives in the top bar, immediately left of the notification bell, so it's in the same place on every page. Once it's gone, a Load sample data button appears on the Events toolbar if you want it back.

The two emails you'll receive

After signup, expect two emails from 1pm in the next minute or two.

The first is a short welcome email confirming your trial has started, with a quick orientation and a contact link if anything goes wrong.

The second has the subject "Your 1pm verification code: 123456". This is the 6-digit code you'll use to confirm your email address.

Both emails come from the mail.1pm.app sender domain. If you reply to either one, your reply lands at [email protected], a real inbox a human reads. You can email that address any time you have a question or get stuck.

If you don't see the verification email after a couple of minutes, check your spam or junk folder first. In Gmail, also check the Promotions and Updates tabs.

Confirming your email

After signup, you'll see a banner at the top of the app prompting you to confirm your email. You can do it right away or come back to it later. The choice doesn't affect access to your run of show, your events, or your crew links.

To confirm:

1. Click the verify link in the banner, or go to Account, then Verify email.
2. Open the email titled "Your 1pm verification code" and copy the 6-digit code.
3. Paste or type the code on the verification page and click Verify.

A few details about the code:

• It's exactly six digits, no letters.
• It expires after 30 minutes. After that, request a new one.
• You get five attempts per code. If you mistype it five times in a row, the code is invalidated and you'll need to send a fresh one.
• If you need a new code, click Resend code on the verification page. There's a 60-second cooldown between sends to prevent abuse.

Once you enter the right code, the banner disappears and you're done. You don't need to log out and back in.

Do I have to confirm my email?

No, not to use 1pm. You can build events, add timeline items, add crew, and share crew links without ever confirming. The banner is a nudge, not a wall.

That said, there are two good reasons to confirm. First, sending crew share links by email requires a verified address (you can still generate and copy links to share manually without it). Second, if you ever need to reset your password, we use your verified email to do it. If your email isn't confirmed and you forget your password, account recovery becomes a manual support request. Confirming up front avoids both. It takes thirty seconds.

Troubleshooting

I didn't get the verification email.

Check spam, junk, and Gmail's Promotions or Updates tabs. Make sure you typed your email correctly when you signed up. A typo in the address sends the email into the void. On the verification page, click Resend code. You can resend once every 60 seconds.

My code says it's expired.

Codes are valid for 30 minutes from when they're sent. If more time has passed, click Resend code to get a fresh one. The new code replaces the old one immediately.

I keep getting "That code didn't match."

Make sure you're using the most recent code. If you triggered a resend, only the newest code works. Each code allows up to five attempts before it locks itself out.

Signup says "Could not create your account. If you already have one, sign in instead."

That usually means an account already exists for that email address. Try signing in instead. If you don't remember your password, you can reset it from the sign-in page.

Signup says disposable email addresses aren't allowed.

1pm blocks disposable inbox services like yopmail and mailinator to keep junk accounts out of the system. Use any real email address. Personal Gmail, Outlook, iCloud, or your work email all work.

Something else.

Email [email protected] and we'll sort it out. A real person reads that inbox.