Signing up | 1pm Help

Creating a 1pm account takes about thirty seconds. Confirming your email is optional but recommended.

This article walks through both.

What you need to sign up

You need three things:

A real email address. Gmail, Outlook, your work email, or any other legitimate address all work. Disposable inboxes like yopmail or mailinator are blocked, and so is an address that looks like it can't receive mail (usually a typo in the domain).
A password of at least 12 characters. Length is the only rule: no forced capitals, digits or symbols.
A web browser. There's nothing to install.

You do not need a credit card. You do not need to enter billing details. Your 30-day free trial starts the moment you create the account.

How to sign up

Go to 1pm.app and click Create account.
Enter your email address.
Choose a password. Click Show beside the field to check what you typed.
If a plan choice is shown (Professional or Hospitality), pick one to start your trial on. This is just to get started: you can switch between Professional and Hospitality at any time on the Account page.
Click Start free trial. Clicking it means you agree to the Terms of Use, which are linked directly under the button along with the Privacy Policy.

Signup usually takes less than 30 seconds. A "Setting up your account" screen lists each step and ticks it off as it finishes, so keep the window open until it's done. During that time, 1pm:

Creates your account.
Starts your 30-day free trial. No charge, and no card required.
Records your acceptance of the terms, with the date and the version you agreed to.
Loads sample data, so you land on a populated account rather than an empty one.
Sends you a welcome email.
Sends you a 6-digit verification code so you can confirm your email when you're ready.

When it's done, you're signed in and on Leads, which is where 1pm lands you.

The sample data

A new account arrives worked-through rather than empty. At the centre of it is an awards gala with a full run of show, crew on it, BEO detail, requests, tasks, notes and working share links, so you can see a finished event before building your own.

Around that sits the rest of the job, so the screens either side of an event are not blank either:

Leads, seven of them across New, Qualified, Converted and Lost, with message threads on them.
Items, a three-category catalog with a package, and the gala's own priced folio.
Quotes and invoices, five quotes covering every state the list filters by (Draft, Sent, Lapsed, Accepted, Declined) and an invoice part paid.
Programs and the calendar, four programs with ten events between them, which is what makes the calendar read as a working month, plus three appointments (a site visit, a video call, a phone call).
Menus, a proposal template and confirmations, three F&B menus with one published online, a proposal template set on the sample wedding quote, and two confirmations: one signed, one still out.
Ingredients and recipes, two suppliers and nineteen ingredients priced the way a venue actually buys them, with six recipes on top. Four are attached to the gala's plated dishes, so the menu builder shows a real plate cost, food cost percentage and margin. This is the most tedious thing in 1pm to set up by hand and the quickest way to see what costing does.
Branding themes, crew statuses, reply templates, a terms library and some email activity, so those pages open on something too.

None of it is real, and none of it counts against your usage: sample records are left out of your contact and crew allowances entirely.

The sample stays out of your own settings too. Sample quotes, invoices and confirmations are numbered SAMPLE-INV-0001, SAMPLE-QUO-0001 and so on, so your own numbering still starts at 1. None of the sample branding themes is made your default theme: they sit on the sample bookings only, and your own bookings and public forms never carry them unless you pick one. The sample reply template is only set as a lead form's default reply when that form has no reply of its own and auto-reply is switched off.

It's all yours to delete whenever you like. Everything in the sample is tagged as sample data, and Remove sample data clears it in one click, in the right order, leaving nothing stranded behind. That button lives in the top bar, immediately left of the notification bell, so it's in the same place on every page, and it stays there until every sample booking, lead and task is gone, apart from the ones you're using (see below), even if you have already deleted the sample bookings yourself. Once it's gone, a Load sample data button appears on the Events toolbar if you want it back. A sample booking none of your own people have used goes with everything on it, including files you uploaded to it.

Three things are handled differently, so removing the sample never costs you your own work:

A sample booking your own people have used is kept. If one of your own contacts (not a sample one) has a share link to a sample booking that you haven't revoked, has answered, uploaded, signed or ticked off anything on its requests, has RSVPed or checked in, has a crew status on it, or is on a line of its run of show, the booking stays. Everything they did on it stays too, files included, and so does the booking's own run of show, requests, Space and menu. The sample contacts on it are still removed, along with their answers and files. When the removal finishes, 1pm names each booking it kept and how many of your people have used it. It stays marked as sample data, so a later Remove sample data removes it once none of your people are using it.
Sample records you're using on real work are kept. A sample record stays when something of yours depends on it: a contact field you filled in on your own contacts, ask about on a lead form, or one of your people uploaded a document for, the sample Space while one of your bookings or leads is held there or it holds one of your appointments, booking windows, files or calendar feeds, a sample contact you made the client or organizer of one of your bookings, linked to one of your leads, put on one of your bookings as crew, or billed on one of your invoices (or named on one of your programs, appointments, Spaces or ingredients), a proposal template one of your quotes uses, a menu on one of your events, a workflow your tasks or requests came from, terms your forms or requests use or one of your people signed (including an earlier version they signed before the request moved on), a reply template a lead form auto-replies with, a crew status or branding theme you use on your own bookings (or a theme you uploaded your logo to), and a sample program you raised a confirmation on. A kept contact keeps its own details and its place on your bookings, and its place on the sample bookings goes with them. When the removal finishes, 1pm tells you what it kept. Delete any of them yourself once you no longer need it.
Money is never removed. If you recorded a real payment or a client signed a confirmation on a sample booking, removal is refused so that record isn't lost.

The two emails you'll receive

After signup, expect two emails from 1pm in the next minute or two.

The first is a short welcome email confirming your trial has started, with a quick orientation and a contact link if anything goes wrong.

The second has the subject "Your 1pm verification code: 123456". This is the 6-digit code you'll use to confirm your email address.

Both emails come from the mail.1pm.app sender domain. If you reply to either one, your reply lands at [email protected], a real inbox a human reads. You can email that address any time you have a question or get stuck.

If you don't see the verification email after a couple of minutes, check your spam or junk folder first. In Gmail, also check the Promotions and Updates tabs.

Confirming your email

After signup, you'll see a banner at the top of the app prompting you to confirm your email. You can do it right away or come back to it later. The choice doesn't affect access to your run of show, your events, or your crew links.

To confirm:

Click the verify link in the banner, or go to Account, then Verify email.
Open the email titled "Your 1pm verification code" and copy the 6-digit code.
Paste or type the code on the verification page and click Verify.

A few details about the code:

It's exactly six digits, no letters.
It expires after 30 minutes. After that, request a new one.
You get five attempts per code. If you mistype it five times in a row, the code is invalidated and you'll need to send a fresh one.
If you need a new code, click Resend code on the verification page. There's a 60-second cooldown between sends to prevent abuse.

Once you enter the right code, the banner disappears and you're done. You don't need to log out and back in.

Do I have to confirm my email?

No, not to use 1pm. You can build events, add timeline items, add crew, and share crew links without ever confirming. The banner is a nudge, not a wall.

That said, there are two good reasons to confirm. First, sending crew share links by email requires a verified address (you can still generate and copy links to share manually without it). Second, if you ever need to reset your password, we use your verified email to do it. If your email isn't confirmed and you forget your password, account recovery becomes a manual support request. Confirming up front avoids both. It takes thirty seconds.

Troubleshooting

I didn't get the verification email.

Check spam, junk, and Gmail's Promotions or Updates tabs. Make sure you typed your email correctly when you signed up. A typo in the address sends the email into the void. On the verification page, click Resend code. You can resend once every 30 seconds.

My code says it's expired.

Codes are valid for 30 minutes from when they're sent. If more time has passed, click Resend code to get a fresh one. The new code replaces the old one immediately.

I keep getting "That code didn't match."

Make sure you're using the most recent code. If you triggered a resend, only the newest code works. Each code allows up to five attempts before it locks itself out.

Signup says "Could not create your account. If you already have one, sign in instead."

That usually means an account already exists for that email address. Try signing in instead. If you don't remember your password, you can reset it from the sign-in page.

Signup says disposable email addresses aren't allowed.

1pm blocks disposable inbox services like yopmail and mailinator to keep junk accounts out of the system. Use any real email address. Personal Gmail, Outlook, iCloud, or your work email all work.

Something else.

Email [email protected] and we'll sort it out. A real person reads that inbox.