Your monthly email allowance — Help

Every 1pm account comes with a monthly email allowance. It covers the invite-style emails 1pm sends on your behalf: the share links you hand to crew, the RSVP invites you send to guests, and the reminders that chase a non-response. The Emails page shows where you stand at a glance, so you are never guessing how many sends you have left before a busy week of events.

This article explains what the allowance covers, what it deliberately does not, how to read the meter, and what to do if you run it down before the month is out.

Where to find your allowance

Open Emails from the left menu. The "Email sending" card shows three things: how many emails you have sent this month, your monthly cap, and how many you have left. A progress bar fills as you send, and a line underneath tells you the exact date the count resets. The bar turns amber when you are down to your last fifth and red when you have nothing left, so a quick look tells you whether you are fine or close to the edge.

What counts toward the allowance

Three kinds of email draw down your monthly allowance, and all of them are sent by you (or one of your handlers) from inside the app:

Crew share-link emails. Sent when you hit "Email link" on a crew row. Each one carries the unique, tokenised URL a crew member uses to open their run of show. When RSVP is turned on for the event, this same email carries the RSVP callout, so it counts once whether the recipient is crew, a guest, or both.
RSVP invites. Sent from the Send invite button in a crew row's RSVP panel, when you want to ask for an RSVP without (or before) sharing the full run of show.
Reminders. Follow-up nudges to people who have not yet responded. Convenient, but they are real sends, so they count the same as the first invite.

What does not count

Two things are free and never touch your allowance:

RSVPs collected through your share link. When a guest opens your public link and responds, that round trip costs you nothing. You can collect as many RSVPs as you like through the link without spending a single email from your allowance. If your workflow is mostly "share one link, let people respond," you will barely dent the meter.
System emails. Password resets, email verification, support replies, and account notifications are housekeeping messages 1pm sends to keep your account working. They are not metered. For the full list of what 1pm sends and why, see "The emails 1pm sends."

The numbers

The cap depends on your plan:

Free trial: 200 emails per month.
Paid subscription: 1,000 emails per month.

Both reset on the same day each month, shown on the Emails page. Unused allowance does not roll over: a fresh cap each month, not a running balance.

What happens when you reach the cap

Send the last email in your allowance and the meter turns red. From that point, invite-style sends are paused until the next reset. Nothing else about your account changes: your events, run of show, share links, and the RSVPs already coming in through your link all keep working. It is only the act of sending a new invite, RSVP request, or reminder that waits.

Your options depend on your plan:

On the trial: subscribing lifts your cap from 200 to 1,000 a month and clears the block immediately.
On a paid plan: if 1,000 a month is genuinely not enough for your volume, the meter links you to our contact form to ask about a higher-volume plan. Otherwise the allowance refreshes on your reset date.

Making your allowance go further

A few habits keep the meter comfortable:

Lean on the share link. One link, shared once, collects unlimited RSVPs for free. Reserve individual emails for crew who genuinely need their own tokenised link.
Send reminders deliberately. A reminder is a real send. One well-timed nudge to the people who have not responded beats blanket reminders to a whole list.
Fix bad addresses before resending. A bounced send still counts. Correct a mistyped address once rather than resending into the same typo. See "Tracking guest & crew emails" for how to spot and fix a bounce.

Why there is a cap at all

Sending email costs real money per message, and a generous-but-bounded allowance is what lets 1pm include sending in the subscription instead of billing it as a metered extra. The cap also protects your sender reputation: a sudden blast to a large unfamiliar list is exactly what trips spam filters, so a sensible monthly ceiling keeps your deliverability healthy. If you find the limit pinching a real, legitimate workload, that is a conversation worth having: get in touch via our contact form and we will sort out a plan that fits.

For the safety buffer that holds your bulk invites before they send, see "Batched invite emails."