Your profile and display name
The Profile page is where you control the settings tied to your account itself: the display name that shows up around the app, your password, and the email address you sign in with. Each one is its own little form on the same page, and each one is safe to ignore until you actually need it.
This article walks through what each section does, when you'd touch it, and the small details that aren't obvious from the UI.
Where to find it
Sign in, click Account in the top navigation (the Billing page), and click Edit profile. You can also go straight to 1pm.app/Account/Profile if you've bookmarked it.
The page is split across three tabs, and which one you're on is in the address (?tab=), so you can bookmark or share a link to a particular one:
- Profile holds the account identity settings this article is about (display name, change email, change password) plus your default Space, which is stamped onto new leads.
- Wording holds the label overrides: run-of-show wording, space wording, event wording, the default crew wording for new events, and whether new events start with the BEO tab showing. Those have their own articles.
- Email & domain holds your enquiry sending domain and a shortcut through to Automations, where the wording of your automatic emails actually lives.
Every card has its own Save button and does not touch the others, so you can change one thing and walk away. A save drops you back on the tab you were already on rather than bouncing you to the first one.
Display name
What it is.
A short label for you, the way you want to be addressed inside 1pm. Something like "Chris Jack" or "Chris Jack Events" or "Northbridge Productions". It's optional. If you leave it blank, 1pm falls back to your email address everywhere it would otherwise show your name.
Where it appears.
The display name shows up in the top navigation, on every page in the planner. On a wide desktop screen it's in the account area at the upper right. On mobile (and narrower screens) it's at the top of the account menu, the ••• button at the top right. If you've set it, you'll see it; if you haven't, you'll see your email address there instead.
It does not currently appear on the crew share link. Crew see the studio's branding (your logo, your accent colour) on the run-of-show link if you've set a branding theme. Your personal display name does not propagate there. That separation is deliberate: the branding theme is the public face of your business, your display name is what you see inside the app.
It isn't purely internal, though, and it's worth picking a name you'd be happy for a client to read. Four places outside the navbar use it:
- The "From" name on your lead replies. An enquirer dealt with your venue, not with 1pm, so a reply from the Leads inbox goes out under your display name. Leave it blank and they see the raw address instead.
- The account name on your printed procedures manual.
- The account name on a downloaded terms-and-conditions PDF.
- The account named in an invitation to share your account, so the person you invite knows whose account they're being asked into rather than just seeing an email address.
Setting it.
Type the name into the field, click Save. It takes effect immediately. There's no email confirmation, no waiting period. Maximum length is 100 characters; longer names are rejected.
Changing or removing it.
Same form, type the new name (or clear the field to remove it entirely), click Save. Removing it falls back to email-as-name behaviour everywhere.
Change password
What it is.
A straightforward password change. You enter your current password (proves it's actually you, not a forgotten browser session), then a new password and a confirmation of the new password, then click Update password.
Why current password is required.
If a stolen session cookie ever ended up on someone else's machine, you don't want them able to one-click change your password and lock you out. Asking for the current one means even an unlocked session can't compromise the account further.
What happens after you change it.
The browser you changed it from stays signed in, so you don't get bounced out and asked to sign back in. Other sessions (a different browser, your phone, your laptop) are signed out the next time they try to load a 1pm page. If you ever suspect someone is signed in somewhere you don't trust, changing the password is the lever that boots them.
If 2FA is on, the change-password flow still works the same way. Your second factor stays as it was; only the password changes.
If you've forgotten your current password.
You can't use this form to change a password you don't know. Use the password reset flow instead: sign out, click Forgot password on the sign-in screen, enter your email, and follow the link in the reset email. See the Resetting your password article for the full walkthrough.
Change email
What it is.
The email address you use to sign in to 1pm, and the address we use to email you (welcome notes, password resets, billing receipts, share-link emails, etc.). Changing it is a two-step process: you ask for the change, then you confirm it from the new inbox.
Why two steps.
We need to know that you actually own the new email address before we point your sign-in at it. If you typed a typo or someone else's address, the confirmation step catches it: the change doesn't go through unless someone in that inbox clicks the link.
The flow.
Type the new address into the field, click Send confirmation. 1pm sends a short email to the new address with a confirmation link. Open that email (in the new inbox), click the link. The address is updated, you're signed back in, and the next time you sign in you use the new email.
Your current address keeps working as the sign-in until you click the confirmation link. If you never click it, nothing changes.
Common situations.
I just got married / changed my business name and want a new email. Set up the new address with your email provider first (so it actually exists and you can receive at it), then come back here. After confirming, your old address is no longer your 1pm sign-in. The old inbox itself isn't touched (1pm doesn't delete or alter it), but it's no longer connected to your 1pm account.
I'm switching providers (e.g. moving from Gmail to a custom domain). Same flow. The new address needs to be working before you confirm.
I share an account with a colleague and they want the email pointed at theirs now. Same flow, though if you're regularly sharing an account between people consider whether two separate accounts (each with their own email and password) would be more honest. 1pm does not currently support multi-user workspaces, but that's on the roadmap.
The confirmation email never arrives.
Check spam, junk, and Gmail's Promotions/Updates tabs. The email comes from the mail.1pm.app sender domain. If it's genuinely missing, double-check that the new address is spelled correctly and try Send confirmation again. If it's still missing, your inbox provider may be blocking 1pm domain mail; try a different new address as a sanity check, or email [email protected] for help.
Verified vs unverified.
Underneath the field, 1pm shows the current email and whether it's verified. Verification is what you get when you click the link in the initial signup email or the confirmation email from a change.
An unverified email still works as a sign-in, and you can still build events, add crew, generate links and copy them out by hand. What it costs you is everything that involves 1pm sending mail on your behalf:
- Self-service password reset stops working. The reset email is only sent to a verified address, so an unverified account has to come to us to get back in.
- Crew invites are refused, whether you send one share link from a crew row or queue a batch from the bulk invite modal. Both tell you to verify first, and there's a banner at the top of the page to re-send the link.
- The rejection notice is skipped when you send an upload back. The rejection itself still goes through and the crew member still sees it on their link; they just don't get an email about it, and the confirmation on screen says so.
See the Verifying your email address article for how to re-send the link.
A few things this page is not
This page is not where you change your subscription. Plan, billing, payment method, and invoices live on the Account/Billing page (one click back via the breadcrumb at the top). Manage billing & payment opens Stripe's portal.
This page is not where you delete the account. Delete account is on the Billing page, under a destructive-action card, with its own confirmation. See the Deleting your 1pm account article for what happens after you click it.
This page is not where you set the branding crew see on their run-of-show link. That's the Branding page, at 1pm.app/Branding. The display name and the branding theme are separate concepts: display name is what you see, branding theme is what crew see.
This page is not where you turn 2FA on or off. 2FA controls are on the Account page (the Billing page), in the Two-factor authentication card: click Enable, or Manage if it's already on. See the Two-factor authentication article.
When to leave Profile alone
If you signed up with an email and password you're happy with, and you don't care about a display name, you can ignore this page entirely. None of the three settings are required for any feature; the only one crew or clients ever encounter is the display name, in the places listed above.
One more thing, if you've shared your account with a colleague: the Change email and Change password cards are hidden while they're switched into your account, and the handlers behind them refuse a request even if one is crafted by hand. A collaborator can set the display name, the wordings and the default Space, because those are operational, but your sign-in stays yours. See Sharing your account.
Most venues touch this page once at the start to set their display name, and then again only when they change email providers or rotate the password.