Sending lead replies from Gmail

Connect your Gmail and the replies you write to leads go out from your own Gmail address. A copy of each one lands in your Gmail Sent folder, so your sent mail stays in one place. When the client answers, the reply still comes back to the lead's thread in 1pm, exactly as it does now.

It works with a personal Gmail address and with Google Workspace. 1pm can only send email as you. It can't read your Gmail.

Connect your Gmail

1. Go to your Profile, open the Email tab and choose Set up Gmail under Send from Gmail.
2. Choose Send from my Gmail.
3. Pick the Google account you want to send from, and allow 1pm to send email on your behalf. Leave that permission ticked, or the connection can't be made.

Back in 1pm, the page shows the address your lead replies now go from.

Each person connects their own Gmail. A team member who connects theirs sends their replies from their own address. Anyone who hasn't connected one keeps sending from the account's usual address.

Which emails go from Gmail

• Replies you write to a lead in Leads.
• Quotes you send from the quote page.

Everything else still goes from your usual sending address (your own domain if you have verified one, otherwise 1pm's): Auto Reply, automations and chasers, invoices, confirmations, appointment emails, booking portal invites and crew emails. Those can go out in large numbers, and sending them from a personal mailbox would run into Gmail's daily limits.

Replies still come back to Leads

Each reply carries the lead's own reply address, so when the client presses Reply, their answer arrives in the lead's thread in 1pm, not in your Gmail inbox. Your Gmail Sent folder holds what you sent, and 1pm holds the whole conversation.

Sent, not Delivered

A reply that goes from Gmail shows as Sent in the thread and in Email activity. Gmail doesn't tell 1pm whether the email was delivered, so it never moves on to Delivered. If a reply bounces, the bounce notice arrives in your Gmail inbox.

Daily limit

Up to 300 replies a day go from each connected Gmail. Past that, the rest of the day's replies go from your usual sending address, so nothing stops sending. The count starts again at midnight UTC.

If Gmail stops working

Google ends the connection when you remove 1pm from your Google account, change your Google password, or leave it unused for six months. When that happens, your replies go from your usual sending address, and the bell tells everyone on the account that your Gmail was disconnected. Only you can reconnect it: open Send from Gmail on your Profile and connect again.

A reply that is too large for Gmail (attachments over about 25 MB in total) also goes from your usual sending address.

If a reply doesn't send

When you press Retry on a reply that failed, it goes from your usual sending address, not from Gmail. That way an earlier attempt that did reach the client isn't sent to them a second time.

If Gmail doesn't confirm a send, the reply is marked as possibly delivered. Check your Gmail Sent folder before you press Retry. A quote in the same situation stays marked Sent.

Disconnect

Open Send from Gmail and choose Disconnect Gmail. Your replies go from your usual sending address straight away, and 1pm's access is removed from your Google account.