How subscribing works — Help

1pm is a subscription. There is no one-time purchase, no per-event fee, and no upsell pack you have to buy on top. You pick one of two plans, you pay monthly or annually, and everything in that plan is included.

This article walks through how subscribing actually works, from the trial through to your first charge and beyond.

The two plans

Professional is the full event-management product: leads and enquiries, quotes, client confirmations, BEOs, spaces and contacts, invoicing and online payments, the live run of show with crew share links, tasks, automations, and the reporting suite.

Hospitality is everything in Professional plus the catering and back-of-house stack: client-facing F&B menus, the ingredient and recipe library, and food, recipe and ingredient costing with the kitchen reports that go with them.

If you run F&B in-house, cater, or care about plate costs and margins, take Hospitality. If you do not, Professional has everything else. You can switch between the two at any time from the Account page and the change is prorated from that day.

The prices

Within a plan, monthly and annual unlock exactly the same thing. The only difference is the billing frequency and what it works out to per month.

Professional: $20 per month, or $192 per year, which works out to $16 a month and saves $48 over twelve months.
Hospitality: $40 per month, or $384 per year, which works out to $32 a month and saves $96.
Extra users: a flat $4 per month each, or $38.40 per year, the same on both plans.

Monthly subscriptions bill on the same day of the month you first subscribed; annual ones on the same date each year. You can move between monthly and annual at any time from the Stripe customer portal, and switching mid-cycle is prorated automatically. See Managing your subscription for the details.

What is included, and the one thing that is metered

Both plans include unlimited events, unlimited timeline items, unlimited share links, file attachments, branding, the briefing, request forms, CSV import and offline crew views. Neither plan holds a feature back to sell it to you later.

Both also include 25 active crew members. Crew never pay for anything and never sign in: they open a link, read the run of show, and mark items off or upload what you asked for. Someone counts as active only while they hold a live share link on an upcoming event or an open portal, and they count once no matter how many events they are on. Above 25, extra active crew are 5 cents per person per day, charged only for the days they are actually active, so a one-off spike for a big event costs a few dollars rather than a plan change. Your crew allowance and account usage covers the counting in full.

Outbound email is capped per month: 200 on the trial, and 1,000 once you subscribe. Anything your crew and clients send back through their share links is unlimited on both. See Your monthly email allowance.

How the trial fits in

Every account starts on a 30-day free trial with every feature unlocked, including the Hospitality catering tools, so you can see the whole app before choosing a plan. No card is required to start it.

A subscription does not begin during the trial. You can add a card at any point, but the first charge does not happen until the day your trial ends. The trial is the runway to decide whether 1pm fits your business. The subscription is what happens after.

If you add a card during the trial, the only change is that on day 30 the subscription starts automatically and your access continues without a gap. If you do not add a card, the trial simply ends and the account pauses until you do. See Free trial for more on how the pause behaves.

When the first charge happens

The first charge happens on the day your trial ends, against the card you added in the Stripe portal. From that day forward, your subscription is active.

Monthly subscribers are then charged on the same day each month. If you signed up on the 14th, you are charged on the 14th of each month after that. If the date does not exist in a given month (for example, the 31st in February), Stripe charges on the last day of the month.

Annual subscribers are charged once on the trial end date, then once a year on the same date after that.

The amount, the date, and the card used are all visible on the Account page in 1pm and in more detail inside the Stripe customer portal.

How billing is handled

All payments run through Stripe. Stripe is the payment processor used by hundreds of thousands of subscription apps, and it is the reason we never see or store your card number. When you add a card you are adding it to Stripe, not to 1pm. We only ever see whether the customer is in good standing.

That means:

Card details, expiry dates, CVCs and billing addresses are stored by Stripe.
Invoices and receipts are generated by Stripe and downloadable from the Stripe customer portal.
When a payment fails, Stripe handles the retry schedule and the email notifications.
When you update a card, you update it inside Stripe.

You reach the Stripe customer portal from Account in the navbar, then Manage billing & payment. That single button is the way into anything Stripe handles. Choosing between Professional and Hospitality is the exception: that one happens on the Account page itself.

Renewals are automatic

Once you are on a paid subscription, renewals happen automatically on your billing date. You do not need to click anything to keep your account active, and we do not send a "your card is about to be charged" email before each renewal. The first time the card is charged is the trial-end date you already know about, and from then on it is the same date each month or year.

Stripe does email you a receipt after each successful charge. If a charge fails for any reason (expired card, declined by your bank, a hold from your card issuer), Stripe emails you about that too, retries the payment a few times over the following days, and the Account page shows the subscription as Payment past due in the meantime. Updating your card in the portal resolves it almost immediately.

What stays the same across plans

Switching plans, pausing on the trial, cancelling and resubscribing, and any other change you make to your billing does not affect what your crew see. Their links keep working. Their offline-cached run sheets keep loading. The crew side of 1pm is deliberately insulated from the planner side of billing so that an expired card or a forgotten renewal never takes the run of show offline on event day.

Cancelling

You can cancel at any time inside the Stripe customer portal. Cancelling stops future renewals but does not cut off your access immediately. You keep the app for the rest of the period you have already paid for, and the Account page shows the exact date your access ends. You can resume the subscription up to that date without losing anything.

If you only run events in certain months of the year, cancelling and resubscribing the following year is a perfectly normal pattern. Your data is held for nine months after a paid subscription ends, so a single dormant season does not lose your address book or your past events. The full policy is in Inactivity and automatic deletion.

Currency and tax

All prices are in US dollars. If your card is in a different currency, your bank converts the charge automatically using its usual rate. The invoice from Stripe is always in USD; any rounding or fees you see on your statement come from your card issuer's conversion.

Stripe applies sales tax automatically in regions where it is legally required, and it shows on the invoice. If you need a tax invoice with specific business details, update the billing details inside the Stripe portal first and the next invoice will use the new details.

Where to go next

Free trial covers the 30-day trial in detail, including what changes when the trial ends without a card on file.

Managing your subscription covers everything you can do once you are a paying customer: switching plans, downloading invoices, updating cards, recovering from a failed payment, cancelling, and reactivating.

If something is not working the way this article describes, email [email protected] and we will look at it from our side.